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Level III Technician
3 months ago
Computer Geeks
Level III Technician / Low Voltage Technician
Company Core Values: Integrity, Reliability and Family
● Integrity: Having integrity means doing what is right - even when no one else is looking.
Someone who has integrity accepts responsibility and is accountable for his or her actions. A
person of integrity also serves others with sincerity and is honest and trustworthy in all
relationships.
● Reliability: Being available and helping our team and clients when they need us. Going the
Second Mile because we care for others. Sometimes this means nights and weekends to get the job
done.
● Family: Selflessly serving our employees, clients, and the community as we would our own
families. Live and work by the Golden Rule everyday. Treat others with respect and strive to
grow the relationship with our family.
External: Direct Clients, Vendors and business partners
Internal: Family and coworkers
The current duties and responsibilities of a Level III technician / Low Voltage technician are
listed below.
The Level III technician is responsible for administering all facets of a client’s network
connectivity, including the routing of the Wide Area Network (WAN) from the Internet Service
Provider (ISP) to the client router, switch configuration and routing, ethernet jack placement,
patch panel routing, and ethernet cable placement and routing.
The Level III technician should have experience in working with servers including setup,
configuration, troubleshooting hardware / software issues and hardware replacement.
The Level III technician should have experience in backup solutions. Experience working with NAS
and Cloud Storage installation and restoration is preferred. The Level III technician manages
client backups, including data and email.
The Level III technician is responsible for administering all facets of a client’s virtual and
wireless network connectivity, including site-to-site virtual private network (VPN) configuration,
wireless network configuration, and Virtual Local Area Network (VLAN) configuration and routing.
Experience working with firewalls, switches, and WiFi equipment is desired.
The Level III technician is responsible for administering all facets of a client’s network
security, including firewall configuration and management, Network Address Translation (NAT) policy
configuration and implementation, Internet Protocol (IP) address restriction, password policy
management, antivirus management and policy creation, hard drive encryption, email encryption, and
physical security of all devices.
The Level III technician provides support for client hardware, including servers, workstations,
wireless Access Points (APs), switches, patch panels, ethernet cable management, racks, battery
backups, Network Attached Storage (NAS), phone servers, phones, and administers the Active
Directory environment, including group policy management, organizational unit configuration, and
user account management.
The Level III technician should have extensive knowledge and experience working with Windows based
systems including setup, troubleshoot hardware / software issues, hardware replacement. Mac
experience is also preferred but not required.
The Level III technician should have experience working with phone systems including setup,
configuration, troubleshooting VoIP systems.
The Level III technician provides consulting with regards to recommended network changes to
hardware and software. In addition, the Level III technician provides support for third party
applications for the client. The Level III technician facilitates third party support by serving as
a proxy on behalf of the client.
The Level III technician supports advanced configurations of Redundant Array of Inexpensive Disks
(RAID), iLO and iDRAC on client servers.
The Level III technician supports all remote clients by configuring virtual private networks (VPNs)
on their remote devices and ensuring connectivity back to the corporate network.
The Level III technician should have experience or the ability to learn IP camera systems, Alarm
Systems, and Door Access Controls, including setup, configuration, and troubleshooting.
The Level III technician should have some experience in cabling including basic network cabling and
termination.
Other duties may be assigned as necessary and appropriate.
● Core: Place the needs of the company, team and co-workers above own desires or needs. Set a
good example for others through actions and positive attitude.
● Grow positive relationships with coworkers and clients with honest communication.
● Oversee and delegate work for major projects as assigned by management. Focus on working out
of personal strengths and improve on weaknesses if possible.
● Manages personal work time responsibly and efficiently, ensuring personal conversations, phone
calls and internet usage are kept to a minimum.
● Core: Can be counted on to perform duties of his/her position with excellence and help others
when necessary. Work with others throughout the company to ensure that company, department and
individual goals are achieved and details are accurately considered and not lost. Look for ways to
help others learn and succeed. Quick to acknowledge contributions of others in success and willing
to accept personal responsibility for mistakes. Doesn't dwell on problems; part of creating
effective solutions.
● Core: Maintain professional communication and courtesy in every interaction with clients and
coworkers. Treat each client and coworker with kindness and dignity. Listen intently to others -
does not interrupt. Show compassion when discussing the mistakes of others.
● Provide clients with "Concierge" service - seek every opportunity to build client trust in our
family by providing top quality work. Commitment to provide a consistent level of outstanding
service to clients, always maintaining a positive attitude. Serve every client in a way that you
would want to be served.
● Demonstrate a disciplined work ethic. Set realistic expectations and then always strive to go
'above and beyond' what is expected. Use knowledge and skills efficiently and effectively, and be
willing to develop personal knowledge and skills. Take responsibility for mistakes and thoroughly
correct mistakes in a timely manner.
● Core: Perform work duties within scheduled hours and refrain from consistently working
excessive hours (with the exception of special circumstances and projects as approved by executive
management). Demonstrate the ability to appropriately balance work life and personal life. Personal
life does not consistently interfere with work performance.
● Although the Level III technician has no formal supervisory responsibilities, they may be
asked to mentor and oversee less experienced technicians.
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to
perform
the essential functions.
Education
The Level III Tech should have a minimum of 4 years of formal training in a related field
(technical school or service training) plus, A+ certification or other formal certification AND 2
years related work experience. If this requirement is not met, the Level II tech can meet the
educational requirements if they have 2 plus years formal training / education in a related field
(Information Systems, Networking, Programming, Computer Science, etc.) and a minimum of 4 years
related work experience or multiple certifications (MCSE, Cisco, A+, etc.)
Language Skills
The individual should have the ability to read and interpret documents such as telecommunications
solutions and invoices, scopes of work, hardware manuals and technical literature The individual
should also have the ability to write routine reports and correspondence and the ability to
translate technical information to customers, vendors and other co-workers.
Mathematical Skills
The individual should have the ability to calculate figures and amounts such as discounts,
interest, commissions and proportions. The individual should also be able to apply concepts of
basic algebra.
Reasoning Ability
The individual will be able to define problems, collect data, establish facts, and draw valid
conclusions. The individual should also have the ability to interpret a variety of technical
instructions and deal with several abstract and concrete variables.
Computer/Programming Skills
To perform this job successfully, an individual should have knowledge in the following areas:
● Microsoft Office programs (Word, Excel, PowerPoint, and Outlook)
● Network Hardware Configuration and Installation
● Alarm, Door Access Controls and NVR Installation, Configuration and Management
● Microsoft Server 2016, 2019 and 2022 Installation, Configuration, and Management
● Windows 10 and 11 Installation, Configuration, and Management
● SonicWall, Meraki, Cisco, Fortinet Configuration and Installation
● Site-to-Site and SSL VPN Configuration and Implementation
● VLAN Configuration and Routing
● Active Directory and Group Policy Administration
● DHCP and DNS Configuration and Management
● Wireless P2P and Configuration, Installation, and Management,
● VoIP Phone System Configuration and Management
● Email Encryption Configuration, Implementation, and Management,
● Cloud and Premise Server and Workstation Installation and Management
● Microsoft Office 365 and Google Apps Administration
● Cloud Antivirus Administration
● Knowledge of Cisco, Meraki (GUI and CLI)
Other Skills
Some assigned responsibilities may require this individual to possess and maintain a valid driver’s
license and clean driving record.
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions. While performing the
duties of this job, the employee is regularly required to talk or hear. The employee is frequently
required to stand, walk and sit.
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. The noise level
in the work environment is usually relatively quiet.
