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Call Center Customer Service Representative

3 months ago

Johnston, United States Randstad USA Full time
Job DescriptionJob Description

Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are hiring Call Center Customer Service Representative to join their team in Johnston. As an Call Center Customer Service Representative within the Consumer Unsecured Merchant Financing team, you will serve as the primary point of contact for applicants, customers, and Merchant partners. Your role is pivotal in ensuring the delivery of high-quality customer service by actively advocating on behalf of our customers. You will address inquiries, provide support solutions, and identify opportunities to enhance customer satisfaction and strengthen relationships. If you have at least 1 - 2 years of experience providing world class customer service then this is the role for you

salary: $19 - $20 per hour
shift: First
work hours: 8 AM - 12 AM
education: High School

Responsibilities

As an Call Center Customer Service Representative, Job duties include:

  • Act as a dedicated advocate for applicants, customers, & Merchant partners, ensuring their needs are understood & addressed promptly.
  • Listen actively to customer inquiries to determine their needs & provide accurate information regarding credit decisions based on submitted applications.
  • Utilize a tracking system to accurately record all customer interactions & identify expressions of dissatisfaction for resolution.
  • Ensure daily tasks are completed in compliance with company policies, procedures, & relevant state & federal regulations.
  • Maintain adherence to Call Quality and Operational standards to deliver exceptional service consistently.

Qualifications:

  • Minimum of 1+ years of experience providing world-class customer service in an Outbound Call Center environment.
  • Proven organizational skills with the ability to manage multiple tasks simultaneously.
  • Quick learner with the ability to acquire new knowledge and concepts efficiently.
  • Efficient problem solver with the capability to identify and resolve issues effectively for customers.
  • Excellent verbal, written, & interpersonal communication skills.
  • Exceptional listening skills & proficiency in problem-solving.

If you are passionate about delivering exceptional customer service, are able to work 8:00 am - Midnight, Monday - Friday and 1 weekend day & thrive in a fast-paced environment, we invite you to apply for this Customer Service Representative role.


Skills

  • Outbound Customer Service
  • Call Center
  • Customer Service Rep
  • Consumer Lending Service
  • Retail Banking
  • Consumer Banking
  • Call Center Support
  • Customer Service
  • Commercial Lending
  • Client Service
  • Documentation of Operations
  • Customer Satisfaction
  • Problem Solving
  • Quality Assurance
  • Active Listening
  • Telephone Etiquette
  • Empathy
  • Interpersonal Sensitivity
  • Call Center Customer Service
  • MS Word
  • Microsoft Office PowerPoint
  • Outbound Call Center Rep


Qualifications

  • Years of experience: 1 year
  • Experience level: Experienced


Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.



Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.