Help Desk Analyst

2 weeks ago


Fairfax, United States Tri-Force Consulting Services, Inc. Full time $20 - $25
Job DescriptionJob Description

Title: Service Desk Analyst
Duration: 5 Years
Location: Fairfax, VA

Note: Onsite Role

Job Description:

  • Provides Service Desk or Network Operations level I support and advanced troubleshooting and systems configuration.
  • Shall have experience providing level 1 phone support, customer service experience, problem solving experience, and advanced desktop support knowledge and skills.
  • Minimum five years’ experience in the field.

Functional Responsibilities:

  • Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers and advanced problem solving support to resolve complex issues in Microsoft windows based desktop environment.
  • Strong communication and problem solving skills required.
  • Performs full lifecycle of Incident management activities in context of a professional service desk.

Minimum Education:

  • HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required.
Company DescriptionTri-Force is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 3 times(Ranked #931 2021) on Inc. 5000 fastest growing companies in the USA. Tri-Force Consulting Services, Inc. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialize in building customized software applications solutions such as knowledge management systems, business intelligence, data analysis, database support and maintenance, data warehouse implementation and support, systems architecture and systems integration for our clients. Our technical competencies are in Java, .NET, SharePoint, PHP, Business Intelligence (Cognos, Data Warehouse), mobile applications platforms (iPhone, iPad, Android, Blackberry), and various other technologies. We also specialize in providing resources to manage infrastructure projects. Tri-Force is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 2 times on Inc. 5000 fastest growing companies in the USA.Company DescriptionTri-Force is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 3 times(Ranked #931 2021) on Inc. 5000 fastest growing companies in the USA. Tri-Force Consulting Services, Inc. is an established consulting services firm offering innovative solutions to Government and Commercial sectors. We specialize in building customized software applications solutions such as knowledge management systems, business intelligence, data analysis, database support and maintenance, data warehouse implementation and support, systems architecture and systems integration for our clients. Our technical competencies are in Java, .NET, SharePoint, PHP, Business Intelligence (Cognos, Data Warehouse), mobile applications platforms (iPhone, iPad, Android, Blackberry), and various other technologies. We also specialize in providing resources to manage infrastructure projects. Tri-Force is one of the fastest growing companies in Philadelphia region by receiving the award 5 times and 2 times on Inc. 5000 fastest growing companies in the USA.

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