Help Desk Analyst
2 weeks ago
Title: Service Desk Analyst
Duration: 5 Years
Location: Fairfax, VA
Note: Onsite Role
Job Description:
- Provides Service Desk or Network Operations level I support and advanced troubleshooting and systems configuration.
- Shall have experience providing level 1 phone support, customer service experience, problem solving experience, and advanced desktop support knowledge and skills.
- Minimum five years’ experience in the field.
Functional Responsibilities:
- Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers and advanced problem solving support to resolve complex issues in Microsoft windows based desktop environment.
- Strong communication and problem solving skills required.
- Performs full lifecycle of Incident management activities in context of a professional service desk.
Minimum Education:
- HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required.
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