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Service Desk Analyst II in Fairfax

2 months ago

Fairfax, United States Elegant Enterprise- Wide Solutions Inc Full time
Job DescriptionJob DescriptionExperience: ( 2+ years exp.)Description:
  • Minimum/General Experience: Provides Service Desk or Network Operations level I support.
  • Shall have experience providing level 1 phone support, customer service experience and desktop support knowledge and skills.
  • Minimum two years' experience in the field.
  • Functional Responsibilities: Works closely with service desk and NOC staff and supervisors to provide level 1 support directly to customers in Microsoft windows based desktop environment.
  • Strong communication skills required.
  • Performs full lifecycle of Incident management activities in context of a professional service desk.
  • Minimum Education: HDI Service Desk Analyst certification and Microsoft DST or equivalent certificate required.