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Service Desk Analyst II in Fairfax

3 months ago

Fairfax, United States Elegant Enterprise- Wide Solutions Inc Full time
Job DescriptionJob DescriptionExperience: (2+ years exp.)Description:
  • Minimum/General Experience: Provides Service Desk or Network Operations level I support.
  • Shall have experience providing level 1 phone support or customer service experience.
  • Minimum two years' experience in the field.
  • Functional Responsibilities: Works closely with service desk and Network Operations Center (NOC) staff and supervisors to provide level 1 support directly to customers in Microsoft windows based desktop environment.
  • Performs incident recording and basic incident investigation.
  • Minimum Education: High School diploma