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Service Manager

2 months ago

Lenexa, United States HAARSLEV Full time
Job DescriptionJob Description

Haarslev is an innovative company that provides powerful processing solutions engineered to benefit the global environment. We apply many different technologies to help and enable our customers to create a cleaner, greener and more sustainable future. As part of this remarkable journey, we are looking for a Service Manager.

The job

The Service Manager will directly supervise and coordinate the activities of installers and service of Haarslev equipment.

You will report to the Director of After Sales and be a part of the After Sales Service team in North America.

Tasks and responsibilities

  • Lead to increase the market for service work including further development and growth of Haarslev’s site support infrastructure
  • Take emergency breakdown and scheduled service work orders
  • Offer guidance to customers of necessary routine and/or preventative maintenance repairs based on technician’s reports
  • Provide estimates of costs and quotes for service work requested by customers and customer care account representatives
  • Review and approve field technician’s reports
  • Create field service reports to send to customers
  • Handle first level of customer complaint problems pertaining to service and repair work
  • Supervise and control workload of service technicians, install supervisors, and job coordinators
  • Schedule service work and assign service technicians and crews according to priority
  • Maintain an orderly flow of work
  • Work with project managers, schedules installation work, and assigns supervisor and crew according to priority and job schedule
  • Assist in making travel arrangements, ordering rental equipment, and materials required for service jobs
  • Review and sign off on technician’s time and expense reports and submit to accounting
  • Maintain service history library
  • Help service personnel diagnose the problem
  • Maintain inventory on service and install equipment and tools, supplies and parts for service department
  • Recommend if new tools will cut costs, speed up work, and/or provide safer working conditions
  • Responsible for issuing purchase orders for the service department
  • Work with service technicians and spare parts personnel to develop standard parts list templates for standard service jobs
  • Splits weekend and holiday on-call coverage
  • The Service Manager will report directly to the Commercial Services Business Manager

Requirements

  • Degree in Engineering is preferred, or on-the-job experience in same field
  • 3 to 5 years of experience in technical/machinery field
  • Management experience required; same industry preferred
  • Knowledge of OSHA safety requirements necessary to work on job sites, plants, and must enforce and maintain safety according to Haarslev’s Safety Program
  • Experience with MS Office
  • Experience with AutoCad / Inventor
  • Strong written and verbal communication skills
  • Must have a valid driver’s license, clean driving record, and be able to obtain a class E license
  • Experience with equipment installation
  • Able to acquire a passport

**Some travel is required

Why Haarslev?

Join us and enjoy:

  • Growth Opportunities: Chart your own professional and personal growth path in this brand-new position.
  • Influence Matters: Have a say in developing your role because you're not just an employee; you're a crucial part of our journey.
  • Global Team Dynamics: Work with a skilled, international team dedicated to creating a better tomorrow.
  • Open Culture: Experience a supportive company culture that values your ideas and contributions.

Application

If you think this sounds like a good match, and you‘re interested in joining one of the leading processing technology companies in the world, please apply below. We do not accept applications via e-mail – you must use the online form to submit your application.

Haarslev encourages anyone interested and suitably qualified to apply for this position.