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Senior Account Manager
1 month ago
Senior Account Manager
Location: Remote (Anywhere in the US)
Working Hours: [ Specify working hours here]
Benefits: See below for more information
Job Overview:
As a Senior Account Manager, you will lead, manage, and hold your team accountable for achieving agreed-upon commitments. You will ensure the account management team is healthy, functional, and cohesive while driving client satisfaction through proactive communication. You will be the primary advocate for our clients, ensuring all inquiries are addressed within 24 hours and collaborating with internal teams to deliver the best solutions.
Key Responsibilities:
● Lead the account management team, ensuring all team members are aligned with company goals.
● Drive client satisfaction through quick and proactive communication throughout the process.
● Constantly update data in all internal and external systems, ensuring accuracy and completeness.
● Create, update, and submit client sales orders and purchase orders in the order management software.
● Collaborate with internal Coyote teams, including business development, production & logistics, art, and finance, to deliver comprehensive solutions.
● Manage and prioritize multiple tasks and projects, ensuring deadlines are met.
● Utilize data and analytics to drive sales and create client-facing reports.
● Build and maintain strong relationships with clients, acting as a brand advocate and ensuring compliance with brand guidelines.
● Negotiate with supplier partners to benefit both Coyote and our clients.
● Lead client and internal team meetings, managing team results towards specific deadlines.
● Perform annual business reviews with clients and internal teams.
You Will Love It Here If You:
● Think of Creative Solutions
● Provide Outstanding Customer Experiences
● Yearn for Growth
● Practice Open Communication
● Take Pride in Your Work
● Embrace Responsibility
You’ll Have Success Here If You:
● Balance managing a team and completing individual projects.
● Understand how your and your team’s work affects the greater good of the business.
● Prioritize and organize your and your team’s work.
● Fact find, remove barriers, and ensure consistency within the account management team.
● Hold people accountable for results.
Required Qualifications:
● 5+ years in the promotional products industry
● Exceptional communication and interpersonal skills, both internal and client-facing
● Proven ability to manage and prioritize multiple priorities and projects
● Experience with sales/account management using a consultative approach
● Strong project management skills
● Proficiency in all MS Office Software
● Previous supervisory experience is a plus
● Bachelor's degree or equivalent experience
Benefits:
● Medical
● Dental
● Vision
● 401K (Starting Jan. 2024)
● Company Laptop and accessories needed to work remotely
Company Values:
At Coyote, we value clear processes and strive for excellence. We believe in recognizing and rewarding performance, ensuring that every team member has the necessary tools to succeed. As a member of our team, you will have the opportunity to learn, teach, and grow within a supportive and dynamic environment.
Company DescriptionCoyote Promotions is a solutions-driven, boutique brand merchandise agency best known for its work with professional and collegiate sports properties in the NFL, NBA, NHL, MLB, NCAA, and major multinational brands. We collaborate with our clients to develop fully immersive merchandise and promotional plans that elevate their brand experience and get them noticed. Our offerings range from custom apparel, such as t-shirts and headwear, to commemorative novelty items, including bobbleheads. We are designers, innovators, and socially responsible merchandisers committed to providing superior product solutions, innovative design, and strategic promotional activations.Beyond the business, we are a nationally recognized minority-owned company and a member of the Fair Labor Association. We’re rapidly growing and are honored and humbled to be named to the Inc 5000 fastest-growing companies list. We are searching for the next member of our amazing creative team.Company DescriptionCoyote Promotions is a solutions-driven, boutique brand merchandise agency best known for its work with professional and collegiate sports properties in the NFL, NBA, NHL, MLB, NCAA, and major multinational brands. We collaborate with our clients to develop fully immersive merchandise and promotional plans that elevate their brand experience and get them noticed. Our offerings range from custom apparel, such as t-shirts and headwear, to commemorative novelty items, including bobbleheads. We are designers, innovators, and socially responsible merchandisers committed to providing superior product solutions, innovative design, and strategic promotional activations.\r
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Beyond the business, we are a nationally recognized minority-owned company and a member of the Fair Labor Association. We’re rapidly growing and are honored and humbled to be named to the Inc 5000 fastest-growing companies list. We are searching for the next member of our amazing creative team.
