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Help Desk Analyst I

4 months ago

Sacramento, United States Visium Resources, Inc. Full time
Job DescriptionJob Description

11042

Introduction

Visium Resources has been asked to identify candidates for a Help Desk Analyst I onsite position in Sacramento, CA. One of California's largest State Agency is searching for candidates with great communication skills, attention to detail and end user computing technical skills to work on its help desk. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

  • Provides first level lT support for end user at the call center.
  • Installation and maintenance of workstation hardware, operating systems, and software.
  • Upgrades to hardware and software and replace computers as needed.
  • Assists end users with accessing and using network resources.
  • Diagnoses and resolves hardware, software, and connectivity issues.
  • Elevates issues to higher level support staff, if needed.

Rate & Benefits

* This position is paid on a hourly basis and will be 40 hours per week. The rate expectation is $20 to $25 per hour.

* Candidate will be offered benefits per our standard benefit package. We believe Visium Resources is a leader in contract employee benefits. We are one of the few employment agencies to offer holiday and vacation pay to our contract employees. In addition, we also offer various competitive insurance opportunities to make sure you are taken care of.

Qualified candidates would have the following:

  • Two years of general information technology experience and help desk experience performing technical, analytical, or support tasks for computer systems.
  • System administration in a Windows environment
  • Experience with multifactor authentication (Example: Yubi Key)
  • Familiar with Microsoft SCCM
  • Familiar with VDI concepts and technologies (Example: Citrix)
  • A basic understanding of networking (IP addressing, DHCP, DNS and basic network troubleshooting)
  • Active Directory experience - creating new accounts, resetting passwords and other basic maintenance tasks
  • Analytical and problem solving skills, combined with the ability to provide quick resolution to problems.
  • Strong time management skill and the ability to meet a commitment/deadline.
  • Technical documentation of troubleshooting steps and information for new and preexisting equipment.
  • Verbal and written communication skills are mandatory.

 

Company DescriptionVisium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company’s success is based on your success. When you work with us, you are never “just a number”. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium. Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.Company DescriptionVisium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company’s success is based on your success. When you work with us, you are never “just a number”. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium. Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.