Help Desk Specialist

2 months ago

Sacramento, United States Radiansys Inc. Full time

What are the top personality traits or skills sets that make a contractor successful at the TSC?

- Windows Microsoft application experience

- Troubleshooting IT related issues (preferably with call center experience)

- iOS (iPhone, iPad) application support and troubleshooting

- Computer networking experience, including LAN, Wi-Fi, printers, and peripheral device

- Driven to help and support clients with outstanding customer service.

- Ability to meet attendance expectations.


Minimum Qualifications

o High School Diploma or equivalent

o 1 year of IT service/help desk operations experience

o Complete service requests and troubleshoot computer and device problems via the telephone & web channels

o Standard knowledge and experience in MS Office Suite, MS operations systems, and enterprise network environment

o Strong client customer skills

o Ability to learn quickly and transfer essential knowledge to team members

o Capable analytical skills

o Teamwork is essential

o Strong communication skills

o Demonstrates work quality and efficiency

o Open and adaptable to change

o Passion for safety


Desired Qualifications

o Two to four-year college degree and/or IT learning accreditation or certification or equivalent IT work experience.

o 1 year of general customer service experience in retail, or call center sales or service role

o IT technical experience in pc use, maintenance, troubleshooting, repairs, software & hardware installation

o Qualitative and quantitative analytic & problem solving skills

o Ability to learn new concepts quickly

o Organizational skills

o Advanced verbal and written communication skills

o Proficient in Microsoft Excel and Word

o Is able to work independently or as part of a team

o Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP

o Adheres to Work Instructions and/or processes as defined in Run - Books and Playbooks

o Applies technical skills to resolve incidents of well-defined scope as specified by procedural guideline

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