Technical Support Analyst
1 week ago
Our customer is seeking a Technical Support Analysts to provide help desk support via telephone to their users.
Job Type: Contract (Duration 2 months with possible extension)
Work Location: Remote
Responsibilities:
• Field calls from internal employees, external work-from-home employees, as well as on-site employees working out of Medical Centers.
• Assisting with connection and sign-on issues as well as other standard IT support issues logging and resolving open tickets in ServiceNow.
• Maintain accurate records of all IT support tickets and resolutions.
• Escalate complex issues to senior technicians when necessary.
Skills and Experience:
• 2+ years of experience in IT or related technical field
• Knowledge of Active Directory, Okta, VDI, troubleshooting skills are preferred.
• Technical knowledge of PC and desktop hardware
• Experience with ticketing systems, such as ServiceNow
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