Technical Support Analyst

1 week ago


Phoenix, United States Progilisys Solutions Full time
Job DescriptionJob Description

Our customer is seeking a Technical Support Analysts to provide help desk support via telephone to their users.

Job Type: Contract (Duration 2 months with possible extension)
Work Location: Remote

Responsibilities:
• Field calls from internal employees, external work-from-home employees, as well as on-site employees working out of Medical Centers.
• Assisting with connection and sign-on issues as well as other standard IT support issues logging and resolving open tickets in ServiceNow.
• Maintain accurate records of all IT support tickets and resolutions.
• Escalate complex issues to senior technicians when necessary.

Skills and Experience:
• 2+ years of experience in IT or related technical field
• Knowledge of Active Directory, Okta, VDI, troubleshooting skills are preferred.
• Technical knowledge of PC and desktop hardware
• Experience with ticketing systems, such as ServiceNow

Company DescriptionProgilisys Solutions, LLC specializes in assessing systems, architectures and application management requirements for highly diversified computing environments, both designing and deploying solutions to meet our customer’s strategic business requirements. As an independent solution provider, we address the relationships between technology, people and process, and in turn recommend the optimum combination of each to help meet our customer’s business and technology objectives.Company DescriptionProgilisys Solutions, LLC specializes in assessing systems, architectures and application management requirements for highly diversified computing environments, both designing and deploying solutions to meet our customer’s strategic business requirements. As an independent solution provider, we address the relationships between technology, people and process, and in turn recommend the optimum combination of each to help meet our customer’s business and technology objectives.

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