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Infrastructure Support Analyst

2 months ago

Phoenix, Arizona, United States TEKsystems Full time
Job Overview

We are seeking a skilled Infrastructure Support Analyst to join our dynamic team at TEKsystems. This role is essential for maintaining and optimizing our network systems.

Key Responsibilities
  • Provide support for LAN/WAN networks, including troubleshooting T1 lines and similar circuits.
  • Diagnose and resolve issues related to IP networks, with a focus on Cisco routers and switches.
  • Assist in the management of VoIP and converged networks.
  • Deliver exceptional customer service and technical support via phone.
Qualifications

The ideal candidate will have:

  • A minimum of 4 years of experience in network support.
  • Experience in incident management and recovery within a network environment.
  • A strong foundation in customer service and technical support.
Team Environment

As part of the Network Operations team, you will be involved in incident analysis and recovery, ensuring that our business partners' network issues are addressed promptly and effectively. This role emphasizes building trust and delivering high-quality service.

Position Details

This is a first shift position, primarily focused on supporting our clients across the United States. The successful candidate will work collaboratively with a team dedicated to maintaining optimal network performance.

We are looking for a motivated technician or analyst who possesses the necessary qualifications and experience to excel in this role.