Patient Account Specialist

1 week ago

Northbrook, United States Joint Relief Institute Full time $16 - $18
Job DescriptionJob Description

About Us

At the Joint Relief Institute, our mission is to improve the quality of life for people dealing with joint pain. We strive to significantly impact our community and support each other in our collective pursuit of wellness. We believe that every role within our team contributes immensely to our success and the well-being of our patients.


Practice Philosophy

Joint Relief Institute offers a very friendly and happy work environment and leads the healthcare market in the field. We are expanding and looking for a team player to grow with us. We understand the importance of a positive workplace environment and ensure this by promoting and encouraging our core values of honesty, teamwork, compassion, growth, and ownership.


About the Role

We are seeking an engaged and empathetic Patient Account Specialist to join our team. You will play a crucial role in managing and optimizing our patient accounts, and you will be responsible for accurately applying patient payments, addressing billing inquiries, and ensuring seamless communication between patients and the practice. Your attention to detail and organizational skills will be key in maintaining accurate records, resolving claims, and supporting the revenue cycle—collaboration with our call center and insurance teams to ensure a seamless patient experience. If you want to make a difference in the lives of patients with joint pain and arthritis, we encourage you to apply for this exciting opportunity at Joint Relief Institute.


Responsibilities:

  • Payment Processing: Apply patient payments to the appropriate accounts, including processing and posting payments received by mail or directly to the patient’s chart.
  • Returned Mail: Handle returned mail, including liens or bad addresses, ensuring proper follow-up and resolution.
  • Billing Support: Assist patients with billing questions via phone or in-office, providing clear explanations and resolving any issues.
  • Record Keeping: Accurately record patient communications in the practice EMR and patient communication logs.
  • Correspondence & Document Management: Review and process/handle correspondence documents, applicable faxes, explanation of benefits, etc., according to established protocols.
  • Claims Follow-Up: Proactively follow up on patient accounts to ensure timely claims resolution and address any discrepancies.
  • Pre-Certification and Authorization: Initiate, track, and review pre-certifications and authorizations as required.
  • Payment Plans: Set up and manage payment plans, making adjustments for contractual write-offs and other account-specific needs.
  • Reporting: Provide leadership with reports on cost revenue cycle trends, identifying key metrics and insights.


Qualifications:

  • Education: High school diploma or GED required.
  • Experience: Understanding and working knowledge of revenue cycle management. Experience in medical billing, coding, or high-volume processing is preferred.
  • Skills:
    • Excellent organizational, time management, and attention to detail skills to ensure the accuracy of information.
    • Strong written and verbal communication skills with the ability to interact effectively with patients, providers, clinical staff, business office personnel, and insurance companies.
    • Ability to clearly communicate and apply policies and principles to resolve daily challenges and handle various situations.
    • Proven analytical skills with the ability to identify problems and recommend effective solutions.
    • Proficiency in MS Suite programs, including Excel, Word, Outlook, and Analytics Reporting.


Benefits:

  • Paid Time Off
  • Paid Sick Time
  • Paid Holidays
  • Retirement Plan (401(k) & Roth IRA options)
  • Insurance Options:
    • Medical
    • Supplemental Medical
    • Dental
    • Vision
    • Short-Term Disability
    • Long-Term Disability
    • Life
  • Discounts through Employer Programs
  • NO WEEKENDS


Join Us

We believe that diverse, inclusive teams make our organization a more innovative and vibrant place. We encourage people from all walks of life to apply. If you have the skills and passion needed for this role, please apply


The Joint Relief Institute is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


How to Apply

Interested applicants should submit their resume and a cover letter detailing their relevant experience and why they are interested in the role. The application period will close once the right candidate has been found.


If you are enthusiastic about joining an organization prioritizing teamwork, compassion, and excellence, submit your application today. We look forward to hearing from you


COVID-19 considerations:

All patients and staff are recommended to wear a mask and socially distance if sick or have a cough. If the patient requests staff to wear a mask in the room, we ask that staff comply.


Compliance consent is required for all roles at Joint Relief Institute.


Monday to Thursday 7:00am/8:00am - 5:00pm/6:00pm
9-10 hours per day.

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