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Office Manager
2 months ago
Position: Office Manager
Overview: My client are a reputable business and international manufacturing brand and are looking for a dynamic Office Manager to lead the Admin, Customer Service and Accounting functions within their Phoenix AZ location. The Office Manager will partner with the team, the General Manager and Region Director to create a thriving and positive office. We are looking for someone who believes in leadership and communication to empower, elevate and engage their team and to improve processes, procedures and systems. This role will be a Customer Service Champion and be a hands on leader in moving the team and business towards success and growth into the future.
Responsibilities;
- Creating a thriving work environment that cultivates positive morale, productivity, and employee development
- Implementing a hands-on management strategy dedicated to developing employees in every role, empowering them to deliver a quality experience to our customers
- Ensuring professional behavior and courtesy in interactions with customers, employees, and vendors; taking corrective action when needed
- Elevating customer satisfaction, growth, and retention
- Effectively training and coaching the office staff to identify opportunities for additional sales
- Scheduling delivery, service, and sales appointments, optimizing company resources while offering customers viable options
- Providing, compiling, and analyzing data to make recommendations for improving customer service, enhancing customer retention, and increasing the customer base
- Overseeing the accuracy of the office's financial reports, efficient operation, and expense control
Job Requirements:
Required-
- 5+ years of direct management experience, ideally including office or customer service management and experience supporting active employee development
- Applied knowledge of accounting functions (i.e., payroll, budgeting, AR/AP)
- Strong experience in a customer service capacity
- Excellent interpersonal skills and effective verbal and written communication skills
- Education to include a high school diploma or equivalent as minimum
Ideal-
- Business degree with an emphasis in Accounting or related business administration experience
- Experience in a service-related industry
- Experience using an ERP system
- Change management and / or new systems implementation a plus
Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position; Resourcefulness, Passion, Communication, Analytical Skills, Customer Focus, Team Player,
Integrity, Organizational/Planning Self-Awareness, Energy, Judgement/Decision Making, Detail Oriented.
This position comes with a competitive compensation and full benefits package.
Company DescriptionThis position will be directly employed with a growing family owned service and sales business with locations across the US. This role will be a full time onsite position based in Phoenix AZ.Company DescriptionThis position will be directly employed with a growing family owned service and sales business with locations across the US. This role will be a full time onsite position based in Phoenix AZ.-
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