Customer Service Representative
1 week ago
POSITION SUMMARY:
We are seeking an Account Representative │Excellent Benefits & Pay to join our team
The Customer Service Representative is responsible for interacting with customers to provide standard information in response to inquiries, process orders and resolve complaints.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Confer with customers via email or telephone to provide information about products and services, take or enter orders.
- Support sales team by working with Regional Sales Manager and Mfg. Representatives.
- Respond to customer requests for quote, providing price and delivery.
- Enter customer orders into ERP system, and where necessary, coordinate with customers and other Team members on delivery and order exceptions.
- Compare lists of parts requested by customers with offer to quote.
- Review open order report and follow up with customers for order status.
- Perform tasks in support of other members of the Engineering and Sales Teams.
- Obtain details of customer complaints or issues and assist with process of resolution.
ESSENTIAL SKILLS AND KNOWLEDGE:
· Customer Service Mindset
· Ability to follow directions
· Attention to detail
· Dependability
· Integrity
· Time Management
· Adaptability
· Critical thinking
· ERP Software
· Microsoft Excel, MS Word and Outlook/365 skills
· Interpersonal skills to interact with all team members, able to speak clearly and persuasively in positive or negative situations, able to
demonstrate group presentations and conducts meetings.
· Ability to identify and resolve problems in a timely manner, able to gather and analyze information independently
· Excellent Verbal and Written Communication skills
EDUCATION AND EXPERIENCE:
· High School Diploma or equivalent.
· One to three years of customer service experience.
· Any equivalent combination of education and experience determined to be acceptable by management.
Company DescriptionLeader Tech is a world leading innovator and manufacturer of EMI shielding products for circuit boards, electronic enclosures and interconnect cables. It is part of HEICO Corporation. The position is located at our facility in Tampa, FL. on the west side of Tampa. High-energy culture that focuses on providing innovative and cost-saving products and services.Company DescriptionLeader Tech is a world leading innovator and manufacturer of EMI shielding products for circuit boards, electronic enclosures and interconnect cables. It is part of HEICO Corporation. The position is located at our facility in Tampa, FL. on the west side of Tampa. High-energy culture that focuses on providing innovative and cost-saving products and services.
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