Current jobs related to Customer Service Support Program Manager - Washington - NextStep Technology Inc

  • Program Manager for Customer Support Services

    2 weeks ago

    Washington, Washington, D.C., United States NextStep Technology Inc Full time

    Job OverviewNextStep Technology Inc is looking for a dedicated Program Manager to oversee our Customer Support Services (CSS) team.Position Summary:We are in search of a highly qualified and seasoned Program Manager to spearhead a vital project within our organization. The selected candidate will exhibit outstanding managerial skills in coordinating,...

  • Program Manager for Customer Support Services

    2 weeks ago

    Washington, Washington, D.C., United States NextStep Technology Inc Full time

    Job OverviewNextStep Technology Inc is in search of a dedicated Program Manager to enhance our Customer Support Services.Position Summary:We are looking for a highly competent Program Manager to spearhead a vital project within our organization. The selected candidate will exhibit outstanding managerial skills in organizing, planning, directing, and...

  • Program Manager

    2 months ago

    Washington, United States Customer Value Partners Full time

    Job DescriptionJob DescriptionJoin a leading federal healthcare consulting contract as a Program Manager, dedicated to transforming healthcare for veterans through strategic health informatics initiatives. This career growth opportunity involves managing a diverse portfolio of IT projects within the Veterans Health Administration or similar environments,...

  • Program Manager

    2 months ago

    Washington, United States Customer Value Partners Full time

    Job DescriptionJob DescriptionJoin a dynamic and successful prime contractor as a Program Manager on a leading federal healthcare consulting contract, dedicated to transforming healthcare for veterans. This career growth opportunity involves leading the delivery of high-impact programs and projects within an integrated health care system. As the designated...

  • Cybersecurity Project Manager

    3 weeks ago

    Washington, United States Customer Value Partners Full time

    Job DescriptionJob DescriptionCVP helps organizations navigate disruption and prepare for a culture of Continuous Change. We solve critical problems for healthcare, national security, and public sector clients through innovative strategies and solutions which leverage technologies and industry expertise. Our employee programs include comprehensive...

  • IT Program Manager

    3 days ago

    Washington, United States Office Of Justice Programs Full time

    Serves as an IT Program Manager (Service Delivery) within the U.S. Department of Justice (DOJ), Office of Justice Programs (OJP), Office of Administration (OA), Human Resources Division (HRD), Analytics and Systems Management Branch (ASMB). Manages the customer relationship management program across multiple solutions within OA and analyzing systems,...

  • Information Systems Security Manager

    2 months ago

    Washington, United States Customer Value Partners Full time

    Job DescriptionJob DescriptionCVP is an award-winning healthcare and next-gen technology consulting firm recognized for excellence and innovation in the solutions we have provided our clients across healthcare, national security, and the public sector.We are seeking a Information Systems Security Manager to join our team of experts tasked with securing the...

  • Program Analyst

    4 days ago

    Washington, Washington, D.C., United States Advanced Program Analytics Full time

    Job Summary:Advanced Program Analytics is seeking a highly skilled Financial Management Specialist to join our team. As a key member of our organization, you will be responsible for providing financial management support to our programs.Key Responsibilities:Assist in researching and writing responses to financial inquiries and requests for program...

  • Customer Engagement Manager

    2 days ago

    Washington, United States PetSmart Store Support Group, Inc. Full time

    About Our StoreAt PetSmart Store Support Group, Inc., we're passionate about providing an exceptional shopping experience for our customers and their pets. As a key member of our Department Management team, you'll play a vital role in ensuring our stores run smoothly and efficiently.About Your RoleAs a Customer Engagement Manager, you'll be responsible for...

  • Management and Program Analyst

    2 weeks ago

    Washington, United States National Park Service Full time

    JOB SUMMARY: This position will be located in the Partners & Civic Engagement Directorate and Land & Water Conservation Fund Division. The main purpose of this position is to perform a variety of management and program analysis which stem from senior managers addressing bureau, regional, center, or network priorities that affect multiple parks. Open to the...

  • Senior Program Manager

    2 days ago

    Washington, Washington, D.C., United States The Building People Full time

    Job DescriptionThe Building People, LLC, is seeking a highly skilled Program Manager to support a contract with the Department of Energy in Washington DC. The successful candidate will be responsible for the day-to-day management of overall contract support operations, involving multiple projects and groups of personnel at multiple locations performing...

  • Senior Manager of Customer Support

    2 months ago

    Washington, United States AINS LLC DBA OPEXUS Full time

    Job DescriptionJob DescriptionJoin the OPEXUS Support team as a leader thriving in coaching high-caliber teams, while working through challenging customer situations. The Senior Manager of Customer Support is responsible for ensuring that service promises for support channels are met and exceeded by delivering delightful and dedicated interactions. The ideal...

  • Customer Service/Tech Support

    3 weeks ago

    Port Washington, United States Masco Cabinetry Full time

    Purpose: We are looking for an upbeat customer service representative (CSR) to join our Kraus team. You will act as a liaison, provide product information and resolve any emerging problems that our customers might face. The best CSRs are genuinely excited to help customers. You are patient, informative, and passionately communicative. Customer service...

  • Customer Success Account Manager

    7 days ago

    Washington, United States Microsoft Corporation Full time

    Job SummaryWe are seeking a highly skilled Customer Success Account Manager to play a critical role in driving program management for customer accounts with significant cross-cloud workload engagements.Key ResponsibilitiesProgram Delivery and Customer Relationship Management: Manage program deliveries and customer relationships to ensure successful adoption...

  • Manager of Academic Support Services

    2 weeks ago

    Washington, United States The George Washington University Full time

    Job Overview Position Summary: The George Washington University Libraries (LAI) serves as a dynamic hub for innovation and collaboration, adapting to the evolving landscape of education and information. We unite a diverse community of faculty, students, and staff, fostering an engaged intellectual environment that supports research, teaching, and learning....

  • Pet Support Customer Service Representative

    7 days ago

    Washington, Washington, D.C., United States Humane Rescue Alliance Full time

    Job OverviewPosition Summary: The role involves supporting the Customer Care Manager and Director of Pet Support in meeting daily operational goals related to animal intakes, discharges, and other essential functions. This position requires interaction with the public to address a variety of animal-related concerns. The individual will contribute to the...

  • Customer Service Supervisor

    7 days ago

    Washington, United States International Executive Service Corps Full time

    Job Summary:International Executive Service Corps is seeking a highly skilled Call Center Supervisor to lead our team in delivering exceptional customer service and operational excellence.Key Responsibilities:Develop and implement operational strategies to drive performance and customer satisfaction, working closely with the Call Center Manager.Establish and...

  • Customer Service/Tech Support

    1 week ago

    Port Washington, United States Delta Faucet Full time

    Purpose: We are looking for an upbeat customer service representative (CSR) to join our Kraus team. You will act as a liaison, provide product information and resolve any emerging problems that our customers might face. The best CSRs are genuinely excited to help customers. You are patient, informative, and passionately communicative. Customer service...

  • Customer Service/Tech Support

    1 week ago

    Port Washington, United States Delta Faucet Full time

    Purpose: We are looking for an upbeat customer service representative (CSR) to join our Kraus team. You will act as a liaison, provide product information and resolve any emerging problems that our customers might face. The best CSRs are genuinely excited to help customers. You are patient, informative, and passionately communicative. Customer service...

  • Customer Service/Tech Support

    3 weeks ago

    Port Washington, United States Delta Faucet Full time

    Purpose: We are looking for an upbeat customer service representative (CSR) to join our Kraus team. You will act as a liaison, provide product information and resolve any emerging problems that our customers might face. The best CSRs are genuinely excited to help customers. You are patient, informative, and passionately communicative. Customer service...

Customer Service Support Program Manager

1 month ago

Washington, United States NextStep Technology Inc Full time
Job DescriptionJob Description

We are seeking a CSS Program Manager to support our team.

Job Description:

We are seeking a highly skilled and experienced CSS Program Manager to lead a critical initiative in our organization. The contractor shall identify a CSS Program Manager who will demonstrate exceptional managerial capabilities in organizing, planning, directing, and overseeing contractor staff. The primary responsibility will be to ensure that all goals and objectives outlined in the task order are successfully achieved. This role requires providing comprehensive management, direction, administration, quality assurance, and leadership to effectively execute the requirements of the task order.

Requirements:

  • PMP certification and/ or DAIWA III or DHS Program Manager Level III Certification or equivalent.
  • Minimum of ten years experience in acquisition program management or related field.
  • Proven experience in organizing, planning, directing, and managing contractor staff.
  • Strong leadership skills, both verbal and written.
  • Ability to consult effectively with senior leadership and stakeholders.
  • Experience in identifying and implementing tool sets to enhance program management functions.
  • US Homeland and Customs and Border Patrol Protection experience are key for this position.

Responsibilities:

  • Organize, plan, direct, and manage contractor staff to achieve task order goals and objectives.
  • Provide management, direction, administration, quality assurance, and leadership for task order execution.
  • Lead to identification, selection, and implementation of tool sets to support Program Management functions.
  • Provide team leadership and guidance essential for the successful delivery of the program.
  • Develop and communicate overall program management vision and strategy.
  • Consult with senior leadership, as necessary to support day-to-day operations.

Experience:

  • Acquisition program management: 10 years (Required)

License/Certification:

  • PMP (Required)

Benefits:

  • 401 (k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Company DescriptionNextStep has over 25 years of experience providing a broad range of professional support services and IT solutions for the Department of Defense, Civilian Agencies, and commercial customers, nationwide and abroad.

Our core capabilities are Financial Management, Audit Readiness, Business Intelligence and dashboards, Software Development, Training, Recruit & Retention, Legal and Policy Support, Helpdesk, Business Operations, and Enterprise Resource Planning (ERP) systems implementation and support for Oracle EBS, DEAMS & DAI and SAP GFEBS & GCSS. Furthermore, NextStep holds a Top-Secret Facility Clearance, industry-proven credentials such as CMMI 2.0 Maturity Level III (SVC & DEV), DCAA Approved Accounting Books, ISO 9001:2015 quality assurance standards.

We’re always employing innovative and agile ways to differentiate ourselves and are passionate and successful in delivering value beyond the customer’s expectations. Our customers appreciate NextStep’s program management and customer care approach and as such we repeatedly earn “Exceptional” Contractor Performance Assessment Reporting System (CPARS) from our customers.

At NextStep we offer competitive compensation packages, sponsorship for DoD clearance as required, opportunities for career growth, 401k investment platform, as well as full medical, dental, vision and life insurance at no cost to our full-time employees.Company DescriptionNextStep has over 25 years of experience providing a broad range of professional support services and IT solutions for the Department of Defense, Civilian Agencies, and commercial customers, nationwide and abroad.\r
\r
Our core capabilities are Financial Management, Audit Readiness, Business Intelligence and dashboards, Software Development, Training, Recruit & Retention, Legal and Policy Support, Helpdesk, Business Operations, and Enterprise Resource Planning (ERP) systems implementation and support for Oracle EBS, DEAMS & DAI and SAP GFEBS & GCSS. Furthermore, NextStep holds a Top-Secret Facility Clearance, industry-proven credentials such as CMMI 2.0 Maturity Level III (SVC & DEV), DCAA Approved Accounting Books, ISO 9001:2015 quality assurance standards.\r
\r
We’re always employing innovative and agile ways to differentiate ourselves and are passionate and successful in delivering value beyond the customer’s expectations. Our customers appreciate NextStep’s program management and customer care approach and as such we repeatedly earn “Exceptional” Contractor Performance Assessment Reporting System (CPARS) from our customers.\r
\r
At NextStep we offer competitive compensation packages, sponsorship for DoD clearance as required, opportunities for career growth, 401k investment platform, as well as full medical, dental, vision and life insurance at no cost to our full-time employees.