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Customer Experience Manager

4 months ago

Cranston, United States Floor Coverings International of Central East Rhode Island Full time
Job DescriptionJob DescriptionJoin Our Team as a Customer Experience Manager with Floor Coverings International



At Floor Coverings International, we're not just a flooring company; we're the #1 Customer-rated Flooring company in the country. With close to 300 locations spanning the United States and Canada, we've revolutionized the flooring industry with our unique shop-at-home model, making it possible for customers to get the perfect new floors without ever leaving their homes. We take pride in our exceptional service, and our 350,000+ satisfied customers give us an average rating of 4.7 stars.

As a Customer Experience Manager with Floor Coverings International, you play a vital role in the growth and expansion of our local franchise. A successful Customer Experience Manager will enable us to write more estimates, efficiently schedule and manage projects, support our marketing efforts, and maintain accurate financial records for the business.

This position will be instrumental to build a 5-star Customer Journey process, starting from customer acquisition, through installation.

Benefits and Perks:
  • Bonus opportunities
  • Extensive training programs and support
  • Annual company convention in Cancun, Mexico (company paid)

Qualifications:
  • Full-time position with 40 hours per week
  • 1-3 years of project management or event management experience
  • Guerilla marketing experience
  • Bilingual in English/Spanish is a preferred skill for the position

Culture:
Culture is a very important aspect of our company's success, and based on the following Core Values:
  1. Deliver what you promise
  2. Respect the individual
  3. Have pride in what you do
  4. Be open minded to possibilities and practice continuous improvement
  5. Engage in the community; make it fun

Salary:
  • Range $42-60k based on experience


Join us in creating beautiful spaces for our valued customers while enjoying a dynamic and rewarding career as an Customer Experience Manager with Floor Coverings International.

Apply today and be a part of our success story