Administrative Assistant Reception

4 weeks ago


Providence, United States VICTA Full time
Job DescriptionJob Description

Typical Responsibilities:

  • Greet individuals as they enter the building in a welcoming and professional matter;
  • Answer incoming phone calls, assisting callers with their inquiries, and if need be, connect callers with appropriate staff;
  • Screen potential new clients for admission to the appropriate program(s);
  • Schedule new admissions based on need and payor/service/clinician match;
  • Schedule appointments for persons served who are enrolled in services;
  • Assist with prior authorization for services and/or medication as required by health plan(s);
  • Verify identity of all persons served seeking/participating in VICTAs programs;
  • Review outstanding balances, collecting and recording program fees as applicable;
  • Receive and distribute internal and external mail, packages and communication;
  • Performs other responsibilities as assigned.

Skills, Knowledge, Abilities:

  • Excellent people skills, ability to be compassionate, patient, and understanding;
  • Ability to multitask and manage time effectively in a fast paced environment;
  • Effective communication and documentation skills;
  • Strong computer skills, including Microsoft Office;
  • Ability to follow the organization financial policies;
  • Act as a member of an integrated team, supporting policies and procedures;
  • Basic understanding of behavioral healthcare treatment.
Company DescriptionVICTA is a one-stop shop for comprehensive care in an outpatient clinic setting. A continuum of substance use, mental health, and medical treatment services is offered in our therapeutic environment. These services are designed and implemented on an individualized basis to support the recovery, health, and overall wellbeing of all persons served. We believe that an integrated approach to treatment is the most effective way to enhance the quality of life of the person(s) served, to reduce symptoms and build resilience, to restore and/or improve functioning, and to support our community members in achieving their full potential.Company DescriptionVICTA is a one-stop shop for comprehensive care in an outpatient clinic setting. A continuum of substance use, mental health, and medical treatment services is offered in our therapeutic environment. These services are designed and implemented on an individualized basis to support the recovery, health, and overall wellbeing of all persons served. We believe that an integrated approach to treatment is the most effective way to enhance the quality of life of the person(s) served, to reduce symptoms and build resilience, to restore and/or improve functioning, and to support our community members in achieving their full potential.

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