Helpdesk Support Technician

2 months ago

Boston, United States Top Prospect Group, Inc. Full time
Job DescriptionJob Description

Join Our Team as a Desktop Support Engineer and Be the First Line of Defense for Our IT Solutions

 

Contract

Hours are either 6am-3pm or 8am-5pm

Remote with occasional on site visits in Springfield-Boston area

$20-22/hr

Office 365 suite, Zoom, Adobe Acrobat, FortiClient VPN, ServiceNow, Tier 1 support

 

The Level 1 Desktop Support Engineer is responsible for providing initial technical support to end users. This role involves diagnosing and resolving hardware and software issues, configuring computer systems, and ensuring a high level of customer satisfaction. The ideal candidate will have excellent problem-solving skills, a basic understanding of IT systems, and strong interpersonal skills.

 

Key Responsibilities:

  • Provide first-level technical support to end users via phone, email, or in-person.
  • Troubleshoot and resolve hardware, software, and network issues.
  • Install, configure, and update operating systems and software applications.
  • Set up and maintain desktop, laptop, and peripheral equipment.
  • Assist with the onboarding and offboarding processes, including account setup and hardware provisioning.
  • Document and track issues using a ticketing system.
  • Escalate complex issues to higher-level support or relevant departments as necessary.
  • Maintain an inventory of hardware and software assets.
  • Provide basic training and guidance to end users on IT systems and applications.
  • Ensure compliance with company IT policies and procedures.
  • Participate in team meetings and contribute to continuous improvement initiatives.

Qualifications:

  • High school diploma or equivalent; an associate degree in IT or a related field is preferred.
  • CompTIA A+ certification or equivalent is desirable.
  • Basic understanding of Windows and Mac operating systems.
  • Familiarity with common office software applications (e.g., Microsoft Office Suite).
  • Understanding of basic networking concepts (e.g., TCP/IP, DHCP, DNS).
  • Strong problem-solving and analytical skills.
  • Excellent verbal and written communication skills.
  • Customer-oriented with a positive and professional attitude.
  • Ability to work independently and as part of a team.
Company DescriptionTop Prospect Group founders and management team offer more than 25 years
of experience in Information Technology and Creative Staffing. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process.Company DescriptionTop Prospect Group founders and management team offer more than 25 years\r
of experience in Information Technology and Creative Staffing. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process.

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