Studio Manager

3 months ago

Montgomery, United States BIGVFITNESS LLC Full time
Job DescriptionJob Description

As a Studio Manager (SM), you will be responsible for providing leadership and daily direction to the sales and group personal training teams in our facilities. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the SM must execute a lead generation / marketing strategies plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle. This leader must pose a high caliber approach to coaching and staff development.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Properly managing and exceeding all OTF sales and operational budgets
  • Lead and coordinate initial and ongoing sales drivers (pre-sale events, studio events, outreach)
  • Responsible for overseeing the sales process and systems
  • Manage, monitor, coach-develop and evaluate the performance of all OTF-related managers and staff
  • Compliance and adherence to OTF Business Policies for daily studio operations
  • Monitor the hiring, training and scheduling of all OTF studio staff
  • Responsible for recruiting and on-boarding all new OTF employees
  • Build and maintain OTF class size through scheduling optimization
  • Develop a high energy culture through contests and incentive based motivation
  • Model all studio activities through self-involvement (leading by example)
  • Train and mentor subordinates for ongoing success and future growth
  • Ensure OTF branding through consistency and continuity in all actions
  • Properly empower, monitor and evaluate specifically assigned responsibilities of sales team and fitness team
  • Manage disciplinary actions involving all OTF studio employees
  • Responsible for meeting performance metrics ( KPI's), revenue, ordering, inventory, payroll, cost controls and facilities maintenance
  • Be promotionally-oriented and have the ability to direct sales through company required outreach programs


OPERATIONAL DUTIES:

  • Responsible for 30-60-90 and annual OTF staff performance reviews.
  • Enforce OTF corporate policies, business practices, systems and processes.
  • Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries(general and sales related), Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning
  • Provide and maintain the highest level of customer service
  • Provide effective decision making regarding customer service issues
  • Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement.
  • Responsible for ensuring that the facility is clean, maintained and operationally sound.


JOB QUALIFICATIONS:

  • Proven sales leadership REQUIRED
  • Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
  • Min 2-3 years of previous sales experience required
  • Min 2-3 years of management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
  • Previous management experience in the health & fitness industry strongly recommended
  • Strong work ethic, integrity, and professional demeanor
  • Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients
  • Solid verbal and written communication skills required
  • Ability to multi-task and manage client and staff concerns
  • Strong computer skills required with knowledge of MS office programs (Excel, Word)
  • Associate or Bachelor's degree in business or related field with 3+ years of management experience preferred
  • Ability to work and function in a TEAM environment
  • Flexible to work day, evening and/or weekend hours as needed
  • Health & Fitness minded people with a passion for fitness strongly preferred


COMPENSATION

Salary + Commission

Job Type: Full-time

Required experience:

  • Sales Management: 3 years' 'Work Location:
  • One locationWork Remotely
    • No
Company Descriptionorangetheoryfitness.comCompany Descriptionorangetheoryfitness.com

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