Customer Service Representative I

3 weeks ago


Reading, United States Russell Tobin Full time $15 - $17
Job DescriptionJob Description

Summary:

  • The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
  • Customer service agents may be inbound, outbound or a combination of both. 

Job Responsibilities:

  • Need to have: Google Sheets/Excel (beginner skills), basic computer knowledge, and familiarity with the basic Microsoft Suite.
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one’s time.
  • Ability to accurately document and record customer/client information.
  • Ability to keep information organized and confidential.
  • Previous experience with computer applications, such as MS Outlook or data entry software.

REQUIRED.

• 0-2 years’ experience.

 



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