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Clinic Manager

2 months ago

Baton Rouge, United States Patient Plus Urgent Care Full time
Job DescriptionJob DescriptionDescription:

*MULTI-SITE MANAGER*

The essential duties and responsibilities include, but are not limited to:

  • Responsible for the overall patient experience within the clinic and driving improvement with the overall patient experience.
  • Manage the staff and daily business operations of the clinic.
  • Continually evaluate staff performance on a regular basis including verbal/written disciplinary action and annual performance reviews.
  • Provides input to the Provider Supervisor regarding the performance of all providers working in the clinic.
  • Maintains established policies and procedures, objectives, safety’s, quality assurance program, environmental and infection control standards.
  • Interacts with the Director of Operations regularly to ensure appropriate operational and clinical service delivery.
  • Assures that adequate staffing is present through the scheduling of receptionists, medical assistance, radiology technicians, occupational medicine technicians, and any additional staff needed.
  • Ensures appropriate clinic expense, revenue and revenue management including input in annual budget process and monthly review of profit and loss statements.
  • Review and analyze all financial reporting and profit and loss statements.
  • As applicable, maintain skills in back office and front office departments to provide back up for these positions.
  • Participates in interviewing, hiring, and training of personnel.
  • Training of new clinical staff members.
  • Addresses patient concerns promptly, utilizing customer service skills and makes recommendations for and/or implements resolution as necessary.
  • Participates in On-Call Solv review rotation and provides resolutions to customer concerns to all clinics.
  • Adapts behavior to the specific patient population.
  • Respect for patients’ privacy
  • Method of introductions to the patient
  • Adapting to the proper explanation of services or procedures performed
  • Requesting permissions and communications style.
  • Ensures accurate maintenance of patient’s medical records and the patients records are treated as confidential information.
  • Ensures that the clinic is properly stocked with all medical, office, medication supplies, and other items needed by placing orders as needed.
  • Ensures that the front desk EBO’s balance daily and notifies their regional supervisor of any issues.
  • Regularly inspect the clinic and equipment, report repairs to the proper to the Facilities manager as needed and make suggestions for additions and replacements of equipment to the administration team.
  • Pick up any trash on the outside of the clinic each morning before opening.
  • Attend interdepartmental meetings as required.
  • Holds monthly staff meeting with all clinic staff.
  • Regular meetings with the Regional Supervisor and Director of Operations to establish ongoing goals and objectives.
  • Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends.
  • Maintains a safe, comfortable, and therapeutic environment for patients and families in accordance with facility standards.
  • Perform other duties as assigned.


Requirements:

Education, Skills and Qualifications:

  • Bachelor’s degree required.
  • 2-3 years of Management experience in a medical office/clinic/hospital.
  • Proficient using Microsoft Office Suite.
  • Good communication and interpersonal skills.
  • Good time management, organizational and prioritization abilities.
  • Attention to detail.