Customer Service/Administrative Assistant

3 weeks ago

Duluth, United States HOMESPICE DECOR LLC Full time
Job DescriptionJob Description

Job Summary

Hi, We are a 22-year-old business based out of Lilburn, GA. We are a small family-run and progressive business. We have an office in Lilburn, a Showroom in downtown Atlanta, and Sales Reps and Customers throughout the country. We are a wholesale and retail distributor of home decor.

Our company is seeking a full-time Customer Service / Admin Support candidate to provide excellent customer service to our clients, efficiently manage office tasks, coordinate staff activities, and independently handle duties assigned by management. We are looking for an experienced individual who is efficient and a productive member of a team. The ability to multi-task and manage administrative support is essential for this position. The ideal candidate for this job should have excellent verbal and written skills, be resourceful, a good problem solver, well organized, and adept at time management. Assuring a steady completion of tasks in a timely manner is the key to success in this position.

We also offer chances for growth and career advancements with more office responsibility and/or a greater administrative role. Our goal is to retain talent for the longest possible time.
Full-time employment benefits include 2-4 weeks of paid leave vacation (in addition to the 10 National Holidays/year), 75% of the health insurance benefit, as well as employee discounts on our products and periodic incentivized performance bonus.
The ideal candidate for this position should be:

  • An excellent customer-focused individual who would go above and beyond to provide exceptional customer service
  • Should be able to juggle multiple priorities in a fast-paced environment and pay very high attention to details and be able to work under pressure
  • Should be highly motivated, a fast learner with the ability to work independently but also be a team player.
  • Needs to demonstrate computer proficiency and strong data entry skills. Advanced level of computer expertise expected (including Google searches, Chrome, Google Drive, Microsoft Excel, and Word)
  • Be proactive and responsive with all tasks with a positive attitude - Should be willing to learn and take on various responsibilities and pursue personal growth and that of the organization.
  • Great work ethics is a must - should be punctual, diligent, with a positive outlook, work accurately, honestly, and with integrity

Job Description and daily tasks

  • Answer phones/check messages/return calls/ email (in a timely, highly professional, humble, and courteous manner)
  • Process orders and coordinate shipments - Experience with Navison is a plus
  • Handle customer queries, resolve problems, identify opportunities to up-sell/cross-sell other products
  • Build relationships with customers
  • Getting freight quotes
  • Deal with and resolve customer issues or complaints
  • Process product returns, create RMAs and follow up with customers
  • Process payments and refunds
  • Order office supplies, keep workstations and machines stocked, stuffing catalog packets and distributing mail
  • Should have a good eye for details and be able to proof-read various marketing materials including catalogs, pricelists, scan sheets, etc.
  • Chat support - assist with chat requests for upto 2 websites
  • Showroom assistance - product tagging/inventory count / other miscellaneous tasks and set up showrooms
  • Diligent follow-through of open actions is a must and timely completion of on-going projects with full accountability is essential
  • Expected to perform ad hoc tasks within a reasonable time frame and within deadlines as and when requested by the management
  • Other duties as assigned

Skills and Requirements

  • College education required
  • Excellent communication and Sales skills - Has to be a people person
  • Be at an intermediate to advanced level in computer operation (Google Suite & MS Office)
  • Must be proactive and be able to work independently and diligently with minimum supervision
  • Needs to be detail-oriented, well organized and be willing to go the extra mile and take on additional responsibilities, when needed
  • Should be able to pass a background check
  • Experience with Navision is a definite plus

Related Details:

Compensation and benefits are dependent on experience, qualification and drive. There will be a periodic additional incentive bonus based on performance.

Company DescriptionWholesale and retail distributors of home decor/ rugsCompany DescriptionWholesale and retail distributors of home decor/ rugs

  • Administrative and Accounting Coordinator

    1 week ago

    Duluth, United States Atlanta Auto Sales and Service Full time

    Job DescriptionJob DescriptionWe are seeking an Administrative and Accounting Coordinator to become an integral part of our team! You will coordinate and oversee the organization's daily operations.QuickBooks Online Data Entry:Accurately enter financial transactions into QuickBooks Online.Categorize transactions according to proper accounts and...

  • Customer Service Associate

    1 week ago

    Duluth, United States 90 Degree Benefits Full time

    Job DescriptionJob DescriptionCustomer Service AssociateEmployers often seek opportunities to reduce the cost of their employee health benefits. Third party administrators (TPA) assist employers with this challenge. 90 Degree Benefits, a TPA with offices across the country, is seeking service-minded individuals to join our team.Our customer service team...

  • Administrative Assistant

    4 weeks ago

    Duluth, United States Chadon Health Services, Inc. Full time

    Job DescriptionJob DescriptionJob DescriptionChadon health Services, Inc., Inc. is seeking for "Administrative Assistant " FORA HOME CARE AGENCY in our Duluth, Georgia office.The Agency located in Duluth, GA is seeking for a highly motivated individual with proficient computer skills to join our team. MUST have at least 1-2 years of experience working in a...

  • Executive Administrative Assistant

    2 weeks ago

    Duluth, United States Kane Logistics Full time

    Administrative Assistant Job Responsibilities: * Provides administrative support to ensure efficient office operations supporting the sales/ business development efforts for the US * Uses word processing and presentation software to create and edit documents * Drafts and edits letters, reports, and other documents * Inputs and updates information in...

  • Customer Service Rep

    1 week ago

    Duluth, United States Bellisio Foods Full time

    ** Customer Service Rep** **Job Category****:** Administrative **Requisition Number****:** CUSTO001656 Showing 1 location **Job Details** **Description** Job Duties include: * Accurately processing sales orders and meeting daily deadlines * Effectively communicating & coordinating with regional sales managers, shipping and brokers as needed to meet customer...

  • Executive Administrative Assistant

    2 weeks ago

    Duluth, United States ID Logistics Full time

    Job DescriptionAdministrative Assistant Job Responsibilities:Provides administrative support to ensure efficient office operations supporting the sales/ business development efforts for the USUses word processing and presentation software to create and edit documentsDrafts and edits letters, reports, and other documentsInputs and updates information in...

  • Executive Administrative Assistant

    2 weeks ago

    Duluth, United States Kane Logistics, Inc. Full time

    Administrative Assistant Job Responsibilities: Provides administrative support to ensure efficient office operations supporting the sales/ business development efforts for the US Uses word processing and presentation software to create and edit docum Administrative Assistant, Executive, Administrative, Business Development, Assistant, Manufacturing

  • Administrative Assistant

    3 weeks ago

    Duluth, United States Planet Pharma Full time

    Job Description:Provides administrative support to one or more individuals within the IT department. Support may include:calendar support for leadership, coordination of conference rooms and meetings, ordering and managing departmental supplies, travel arrangements and expense report reconciliation, and general support.Write correspondence and distribute on...

  • Administrative Assistant

    3 weeks ago

    Duluth, United States Planet Pharma Full time

    Job Description:Provides administrative support to one or more individuals within the IT department. Support may include:calendar support for leadership, coordination of conference rooms and meetings, ordering and managing departmental supplies, travel arrangements and expense report reconciliation, and general support.Write correspondence and distribute on...

  • Administrative Assistant

    3 weeks ago

    Duluth, United States Planet Pharma Full time

    Job Description:Provides administrative support to one or more individuals within the IT department. Support may include:calendar support for leadership, coordination of conference rooms and meetings, ordering and managing departmental supplies, travel arrangements and expense report reconciliation, and general support.Write correspondence and distribute on...

  • Client Customer Service Rep

    6 days ago

    DULUTH, United States Axiom Staffing Group Full time

    Customer Service Specialist 20.00 Located in Duluth Ga, this 8:00 am - 5:00 pm opportunity is at a manufacturing company. Two positions are immediately available for those who have extensive call center experience. This is a HYBRID opportunity. Descr Customer Service, Service, Client, Retail, Staffing, Customer

  • Administrative Specialist, School of Nursing

    4 weeks ago

    Duluth, United States College of St. Scholastica, Inc. Full time

    Job DescriptionJob DescriptionThe approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate’s experience, knowledge, skills, abilities, FTE, number of months worked, as well as internal equity among our...

  • Construction Contract Administrator

    4 weeks ago

    Duluth, United States WH BASS INC Full time

    Job DescriptionJob DescriptionWH Bass is an employee-owned general contractor. We are a collection of entrepreneurs who have teamed together with a common focus. We are people who are driven by a passion for a high level of success, individuals who are decision makers in control of our own destinies. It is our desire to attract people with this common...

  • Construction Contract Administrator

    4 days ago

    Duluth, United States WH BASS INC Full time

    Job DescriptionJob DescriptionWH Bass is an employee-owned general contractor. We are a collection of entrepreneurs who have teamed together with a common focus. We are people who are driven by a passion for a high level of success, individuals who are decision makers in control of our own destinies. It is our desire to attract people with this common...

  • Bilingual Loan Officer Assistant

    4 weeks ago

    Duluth, United States US Mortgage Corporation Full time

    Job DescriptionJob DescriptionWe are seeking a Bilingual Mortgage Loan Officer Assistant - Spanish Are you interested in joining a leader in the mortgage industry who offers stability and growth, ongoing training opportunities and employee engagement? We're hiring a bilingual mortgage loan officer assistant who will work directly with and support our...

  • Bilingual Loan Officer Assistant

    51 minutes ago

    Duluth, United States US Mortgage Corporation Full time

    Job DescriptionJob DescriptionWe are seeking a Bilingual Mortgage Loan Officer Assistant - Spanish Are you interested in joining a leader in the mortgage industry who offers stability and growth, ongoing training opportunities and employee engagement? We're hiring a bilingual mortgage loan officer assistant who will work directly with and support our...

  • Administrative Coordinator

    4 weeks ago

    Duluth, United States US Tech Solutions Full time

    Duration: 12 Months Contract (Possible Extension)Duties:Provides administrative support to one or more individuals within the IT department. Support may include: calendar support for leadership, coordination of conference rooms and meetings, ordering and managing departmental supplies, travel arrangements and expense report reconciliation, and general...

  • Administrative Coordinator

    3 weeks ago

    Duluth, United States US Tech Solutions Full time

    Duration: 12 Months Contract (Possible Extension)Duties:Provides administrative support to one or more individuals within the IT department. Support may include: calendar support for leadership, coordination of conference rooms and meetings, ordering and managing departmental supplies, travel arrangements and expense report reconciliation, and general...

  • Administrative Coordinator

    3 weeks ago

    Duluth, United States US Tech Solutions Full time

    Duration: 12 Months Contract (Possible Extension)Duties:Provides administrative support to one or more individuals within the IT department. Support may include: calendar support for leadership, coordination of conference rooms and meetings, ordering and managing departmental supplies, travel arrangements and expense report reconciliation, and general...

  • Sales Manager Customer Service

    7 days ago

    Duluth, United States Multivac Group Full time

    **Sales Manager Customer Service (m/w/d)** **Permanent employment** Functional area: Sales Site: Enger Country: Deutschland ID: 9541 **Am Standort Enger suchen wir Sie fr unseren Geschftsbereich Customer Service:** Ihre Aufgaben: * Aktiver Vertrieb von Ersatzteilen und Verbrauchsmaterialien an MULTIVAC Tochtergesellschaften und OEM Kunden * bernahme der...