Customer Care Assistant
4 weeks ago
Essential Responsibilities:
What you'll do as a Customer Care Specialist I:
· Provide customer service to rental car customers by addressing general inquiries, receipts or payments pertaining to tolls and violations with a smile in your voice.
· Use tools and resources to reach a complete and accurate resolution.
· Ability to place clear and concise notes on customer accounts.
· Ability to assist 5-6 customer chats concurrently, providing prompt and effective responses.
· Meet the performance goals established for efficiency, schedule adherence, quality, customer satisfaction and attendance.
· Other duties as assigned.
Company DescriptionAt Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.Company DescriptionAt Cogent, we are dedicated to pushing the boundaries of our expertise to set new industry standards. Through continuous refinement of our processes and broadening our services to meet evolving needs across industries, we provide effective, future-forward and comprehensive solutions.
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