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Customer Service Assistant
2 months ago
Job Description
We are seeking a dedicated and enthusiastic Nail Technician Customer Service Representative to join our team. This role is a hybrid position that combines the technical expertise of a nail technician with the customer service skills necessary to create a welcoming and positive experience for our clients. The ideal candidate will be passionate about nail care, have excellent communication skills, and be committed to providing exceptional customer service.
Key Responsibilities:
Customer Interaction:
Greet clients warmly as they enter the salon and provide a friendly, welcoming atmosphere.
Answer phone calls, emails, and online inquiries regarding services, appointments, and general information.
Schedule and manage appointments efficiently using our salon booking system.
Handle client concerns and complaints professionally, aiming to resolve any issues promptly and satisfactorily.
Remote Workers
You will be in charge of answering high volume of calls scheduling appointments using our setter app cell phone will be provided you will need to be able to update calendar frequently.
Must Have
- high speed internet
