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Customer Support/Inside Sales Representative

1 month ago

Richmond, United States Wholesale Distribution Company Full time
Job DescriptionJob Description

We are seeking a Customer Support/Inside Sales Representative to join our team This position is responsible for helping customers by providing product information, accurately entering customer orders and effectively resolving problems. This position also provides support to our sales force in all locations.

Responsibilities:

  • Handle customer inquiries and complaints
  • Process orders and returns on custom operating software program
  • Provide information about our products and services
  • Develop and maintain a knowledge base of products

​Qualifications:

  • Minimum 3 years in customer service, sales, or other related fields
  • Previous Printing or Fine Paper knowledge will be highly valued in consideration for this position
  • Ability to handle multiple priorities in a fast-paced environment with timed deadlines
  • Strong keyboarding skills
  • Phone etiquette and call management skills are required with clear speaking voice and professional demeanor
  • Ability to build rapport with customers
  • Attention to detail is critical
  • Excellent attendance and punctuality required
Company DescriptionWe are a 120+ year old family-owned company who has always been focused excellence in customer service in fine paper distribution. We are headquartered in Richmond, VA and have a total of 9 office and warehouse locations along the East Coast USACompany DescriptionWe are a 120+ year old privately held company who has always been focused on fine paper distribution. We are based in Richmond, VA and have a total of 9 office and warehouse locations throughout the East Coast USA