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Bilingual Community Specialist

2 months ago

Kissimmee, United States Artemis Lifestyle Services Inc Full time
Job DescriptionJob DescriptionDescription:

Are you passionate about Customer Service?

If you’re one of the best service representatives in the industry with a friendly, customer-focused personality, then we want you to work with our terrific team

What we need: An awesome full-time Community Support Specialist for our growing portfolio of communities in Central Florida.

What you’ll get: A supportive, fun company culture where you get to make a difference. After all, you help make communities great, and you help people love where they live Plus, we offer some crazy good benefits, including generous PTO and an innovative vacation reimbursement program (Yes, you get cash for going on vacation) Love where you work

What You’ll Do

As a Community Support Specialist you will work under the direction of the Manager of Customer Experience while being accountable for providing overall customer service excellence, via an inbound call center, to all homeowners, Boards of Directors, and team members in the Organization.

Responsibilities Include:

  • Answering incoming customer service phone calls and emails regarding a wide variety of topics
  • Working the front desk as needed, greeting and assisting walk in homeowners.
  • Provide accurate, satisfactory answers to all questions / concerns
  • Notating homeowner accounts after every interaction for historical reference
  • Guide homeowners through troubleshooting online payments
  • Problem solving homeowner inquiries


Requirements:

Qualifications Include:

  • Minimum 1 year experience in handling high volume customer service calls and emails
  • Strong customer service focus with an emphasis on problem resolution
  • Excellent organizational sills
  • Proficient in Microsoft Outlook'
  • Bilingual is required

Work Location: In office

Job Type: Full-time