Assistant Manager

3 weeks ago

Manchester, United States Sky Zone Des Moines Part time
Job DescriptionJob Description

The Assistant Manager at Sky Zone is an important leader on the park management team. In coordination with other members of the management team, this position is responsible for ensuring all elements of park safety, Team Member training, Guest Experience, and logistics are executed to standard, and team communication is coordinated and effective. The Assistant Managers ability to make sound decisions and tackle Guest Experience challenges is a key element to Sky Zones success.

This position manages the day-to-day operations of the park, including maintenance, safety, administrative, and logistical functions. Serving as the Manager on Duty (MOD) is also a primary responsibility of the Assistant Manager. There are three additional areas of focus for the Assistant Manager(s). The first is Keeping It Safe through successful management of the courts and maintenance team who are responsible for facility and court maintenance and repair. This also means maintaining all Sky Zone Safety and Risk Management standards. The second area of focus is Team Member Training and Communication, ensuring the team is well-trained, new Team Members are on-boarded effectively, and are knowledgeable about park offerings and programs. Events Logistics is the third focus and includes the coordination of the Events Team to Deliver WoW to birthday party and event groups.

Qualifications

  • Proven ability to motivate a team and drive culture to create results
  • Strong leadership skills
  • Ability to solve problems under pressure while maintaining a Fun, friendly environment
  • Previous management experience with new-to-the-workforce, part-time staff
  • Previous experience in a Guest-facing environment
  • Experience with team scheduling
  • Ability to work nights and weekends
  • Previous cash handling experience
  • Familiarity with website editing and social media skills are a plus

Core Competencies

  • In addition to the qualifications listed above, the ideal applicant:
  • Lives the Sky Zone Core Values: Make if Fun, Keep it Safe, Be Healthy, Do Good and Deliver WoW
  • Has an entrepreneurial mindset
  • Holds him/herself and others to high standards
  • Coaches and develops people
  • Is passionate about and involved in the community
  • Displays a WoW personality

Responsibilities

  • Consistently demonstrate Sky Zones core values (Make it Fun, Keep it Safe, Be Healthy, Do Good and Deliver WoW) for Team Members and Guests. Motivate the team and drive Sky Zone culture within the park.
  • Function as the Manager on Duty (MOD) (see below) and confidently function in and train all Team Member roles and responsibilities.
  • Provide the team with a welcoming and mutually supportive work environment
  • Resolve Guest service issues with discretion and professionalism
  • Ensure Team Members are knowledgeable about all products, programs and promotions offered
  • Ensure inventory is managed appropriately, and maintain vendor relationships
  • Ensure the park is clean, organized and ready to Deliver Wow always
  • Supervise weekly inspections of the courts, court maintenance projects, and inventory to ensure all ASTM and Sky Zone standards are met or exceeded
  • Complete and maintain injury and incident records using the Sky Zone PlayerLync Incident Forms. Report all incidents to the insurance agency promptly and follow-up with injured Guests as needed
  • Train all new Team Members to function successfully in their Sky Zone roles, provide development and re-training opportunities as needed, and ensure all Team Members receive any necessary training on programs and promotions running in the park.
  • Manage Events team to Deliver WoW from the first Guest interaction through event finalization using consistent processes, coordination of event details, effective communication with Guests and development of the Guest relationships
  • Other duties as assigned

Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.

About Sky Zone Des Moines: Sky Zone Des Moines is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.


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