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Assistant Manager

2 months ago

Manchester, New Hampshire, United States Andy's Frozen Custard Full time

Job Summary: We are seeking a highly motivated and experienced Assistant Manager to join our team at Andy's Frozen Custard. As an Assistant Manager, you will play a key role in driving the success of our store by leading operations, staffing, customer satisfaction, product quality, financial performance, and team development.

Key Responsibilities:

  • Lead Store Operations: Oversee the day-to-day operations of the store, ensuring seamless execution of company programs and initiatives.
  • Staffing and Scheduling: Recruit, train, and develop a high-performing team, ensuring adequate staffing levels to meet customer demand.
  • Customer Satisfaction: Foster a customer-centric culture, providing legendary customer service and ensuring customer satisfaction.
  • Product Quality: Maintain high standards of product quality, ensuring consistency and excellence in every aspect of our frozen custard experience.
  • Financial Performance: Analyze sales data, identify trends, and implement strategies to drive revenue growth and profitability.
  • Team Development: Develop and implement training programs, providing opportunities for growth and development for store associates.

Requirements:

  • Leadership Experience: Proven track record of leadership experience in a fast-paced retail or restaurant environment.
  • Customer Service Skills: Excellent customer service skills, with a focus on delivering legendary customer experiences.
  • Communication Skills: Strong communication and interpersonal skills, with the ability to effectively communicate with store associates, customers, and management.
  • Problem-Solving Skills: Ability to analyze problems, identify solutions, and implement effective solutions.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and development within the company.
  • Fun and Dynamic Work Environment: A fun and dynamic work environment with a team of passionate and dedicated individuals.