Customer Success Advocate

3 weeks ago


Woodbridge, United States Pathfinders, Inc. Full time $23
Job DescriptionJob Description

This is an excellent opportunity to join a growing organization with advancement opportunities

Customer Success is the front-line and primary customer and prospect contact here. It is primarily through this position that we demonstrate commitments to our customers and vendors to achieve service excellence. Customer Success Agents are responsible for performing customer service tasks in accordance with company business practices and in the professional manner required to build market share and maintain repeat business with our valued customers.

ESSENTIAL DUTIES:

  • Provide customer with price, availability, and delivery information
  • Assist with correct product selection based on historical purchases
  • Respond to basic customer inquiries regarding product applications, transferring as needed
  • Identify and communicate potential customer needs or opportunities to appropriate department
  • Communicate business policies that affect customer transactions, e.g., backorders, special product purchasing, delivery volume requirements, lead times, and special fees that may be applicable
  • Demonstrate proficient use of all job support tools
  • Adhere to business policies as defined by management
  • Timely handling of customer requests, complaints, and problems including:
  • Assist customer needs by navigating individual requests through the organization; Collaborate with various departments including: sales, technical services, dispatch, credit, inventory, and warehousing

Requirements:

  • High school diploma or equivalent
  • 2+ years in a customer service role, call center a plus
  • Ability to multi-task while being a proficient communicator both written and oral
  • Ability to maintain high call volume while working in a contact center environment
  • Ability to process customer requests in a timely manner
  • Computer knowledge, strong understanding of Microsoft Office Suite
  • Ability to work between 8 am- 7 pm and 1 Saturday per month

Perks:

  • Employee Discounts
  • Career Advancement
  • Casual Caproate Environment
  • Work 1 Day a Week from home
  • On-site Gym and Café

 

Company DescriptionAbout Pathfinders, Inc.

Pathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea: Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider. We connect the area's best talent with the area's best companies

Inc. 5000 winner - 5 years
Philly's Fastest Growing Companies - 5 yearsCompany DescriptionAbout Pathfinders, Inc.\r
\r
Pathfinders, Inc. was established in 1997 as a full service staffing solutions provider. Pathfinders was born from a single idea: Our founder wanted to create a company with the capabilities of a national staffing provider but with the customer service and personality of a local provider. We connect the area's best talent with the area's best companies\r
\r
Inc. 5000 winner - 5 years\r
Philly's Fastest Growing Companies - 5 years

  • Woodbridge, United States Hiring Now! Full time

    Have you heard the phrase “love what you do, and you will never work a day in your life”? Well here we live that, every day. When you’re passionate about what you do, you love the people you do it with, and you’re constantly growing as a person, time flies, and you’re always having fun. Are you driven and looking for a career that will not...


  • Woodbridge Township, United States World Insurance Associates LLC Full time

    Position Overview The Premium Accounting Advocate’s main responsibility is to act as the single point of contact for the regions and markets they serve. This includes maintain a high level of satisfaction by ongoing and open communication via phone, meetings, or office visits. Resolve issues through coordination with the other leaders within Premium...


  • Woodbridge, New Jersey, United States Walkerind Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Walkerind. As a key member of our logistics team, you will be responsible for delivering exceptional customer service support to our food industry customers across Canada.Key ResponsibilitiesDispatch drivers and vehicles to routine and...


  • Woodbridge, Virginia, United States Ourisman CDJR of Woodbridge Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Cashier/Receptionist at Ourisman CDJR of Woodbridge. As a key member of our sales department, you will be responsible for providing exceptional customer service, handling cash transactions, and ensuring a seamless experience for our clients.Key...


  • Woodbridge, United States Bekins Moving Solutions Full time $20 - $25

    Job DescriptionJob DescriptionCome build your career and a future with Bekins Moving Solutions, Inc. (BMS), one of the largest and most respected moving and storage companies in America! This is a great opportunity if you have always had an interest in customer service and are looking to build a career! If you come to us with drive and ambition, we will...


  • Woodbridge, New Jersey, United States Walmart Full time

    Job OverviewAs a Front End Service Team Associate at Walmart, you will play a vital role in ensuring a seamless shopping experience for our customers. Your primary responsibilities will include:Providing exceptional customer service, responding to customer inquiries, and resolving any issues in a timely and professional manner.Processing returns, refunds,...


  • Woodbridge, United States Monro Muffler Brake Full time

    Company Overview:Monro, Inc. stands as one of the leading automotive service providers and tire retailers in the United States. With a vast network of over 1,200 locations across 32 states, we are publicly traded on the Nasdaq under the symbol MNRO.Our diverse family of brands encompasses some of the most recognized names in the automotive service industry,...


  • Woodbridge, New Jersey, United States Boscov's Full time

    Boscov's Retail Sales AssociateLeverage your retail sales expertise to embark on a fulfilling career with one of the nation's premier retailers. Boscov's is a well-established chain of full-service department stores dedicated to meeting the diverse needs of our customers. With nearly a century of experience, Boscov's is recognized for its exceptional values,...


  • Woodbridge, New Jersey, United States Boscov's Full time

    Job OverviewBoscov's Customer Service Sales Representative Leverage your retail sales expertise to embark on a fulfilling career in retail with Boscov's, a prominent chain of full-service department stores dedicated to meeting the diverse needs of our clientele. With a legacy spanning nearly a century, Boscov's is celebrated for its exceptional values and...


  • Woodbridge, New Jersey, United States Boscov's Full time

    Job OverviewBoscov's Retail Sales Associate Leverage your retail sales expertise to embark on a fulfilling career with one of the leading retail chains in the nation. Boscov's is a full-service department store dedicated to meeting the diverse needs of our customers. With nearly a century of experience, Boscov's is recognized for its exceptional values and...


  • Woodbridge, Virginia, United States UFC GYM Woodbridge, VA Full time

    Job OverviewThe Membership Services Coordinator will embody the UFC GYM ethos by ensuring a friendly, informative, and engaging atmosphere for all members and visitors during their time at the facility. This role is pivotal in attracting prospective members and delivering exceptional customer service to both new and existing clientele. Success in this...


  • Woodbridge, Virginia, United States Noodles & Company Full time

    About Noodles & CompanyWe are a fast-casual restaurant chain that prides itself on serving high-quality, made-to-order meals in a welcoming and efficient environment. Our mission is to nourish and inspire every team member, guest, and community we serve.Job SummaryWe are seeking a skilled Restaurant Shift Manager to lead our team and drive guest...

  • Service Team Leader

    9 hours ago


    Woodbridge, Virginia, United States Wegmans Food Markets Full time

    Job SummaryWe are seeking a highly motivated and experienced Service Team Leader to join our team at Wegmans Food Markets. As a Service Team Leader, you will be responsible for leading and developing a team of customer service-focused team members, ensuring they have the tools and resources to be successful in their roles.Key ResponsibilitiesIndependently...


  • Woodbridge, United States Self Storage Plus Full time

    Self Storage Plus's Customer Service Center has an exciting part-time opportunity as a Sales Representative located in Woodbridge, Virginia. This role offers a dynamic, fast-paced, friendly, and engaging environment. As a Sales Representative, you'll experience personal fulfillment and measurable success. Key Requirements Service Orientation: Proactively...


  • Woodbridge, New Jersey, United States Willis Towers Watson Full time

    About the RoleWe are seeking a highly skilled and customer-focused Seasonal Benefit Customer Service Representative to join our team at Willis Towers Watson. As a key member of our Benefits Administration team, you will play a critical role in delivering exceptional customer service to our clients' employees.Key ResponsibilitiesCustomer Service Expertise:...


  • Woodbridge, Virginia, United States Zephyr Full time

    About the RoleZephyr, a leading home services platform, is seeking a highly organized and customer-focused Inside Sales Representative to join our dynamic team. As a key member of our sales team, you will be responsible for scheduling sales leads, following up with clients, and delivering exceptional customer service.Key Responsibilities:Pre-qualify...


  • Woodbridge, United States Bob's Discount Furniture Full time

    Location: Location: Retail Customer Service/ Office Associate in Woodbridge, NJ at Bob's Discount Furniture **Location:** **Experience:** Not Specified **Job Description** **Retail Office Associates** **Part-Time and Full Time Career Opportunities** At Bobs Discount Furniture, we have fun, we love what we do and it shows in our expansive growth! Our...


  • Woodbridge, United States David's Bridal Full time

    BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Get Paid Early! *Additional terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams and find...

  • Customer Service

    3 weeks ago


    Woodbridge, United States Asbury Automotive Full time

    About Asbury Koons Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our...

  • Entry-level Sales

    2 weeks ago


    Woodbridge, United States Year Up Full time

    Year Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend.The program combines technical and professional training with access to...