B2B Customer Service Account Manager

3 weeks ago

Mesa, United States Express Employment Professionals Full time
Job DescriptionJob Description

Job Description:

The Business to Business Customer Service Account Manager will play a crucial role in maintaining and enhancing relationships with our business clients within the live event industry. This position will involve proactive communication, problem-solving, and ensuring client satisfaction at every touchpoint. The ideal candidate will have a background in customer service or sales, with a passion for delivering exceptional service in a fast-paced environment.

Schedule: Monday to Friday, 8:00 AM - 5:00 PM

 

Responsibilities:

1. Client Relationship Management:

   - Serve as the primary point of contact for assigned business clients.

   - Build and maintain strong, long-lasting relationships with clients through regular communication and meetings.

   - Understand client needs and objectives, and proactively address any issues or concerns that may arise.

 

2.  Account Management:

   - Develop a deep understanding of each client's business, industry, and specific requirements.

   - Collaborate with internal teams to ensure client needs are met and projects are executed seamlessly.

   - Identify opportunities for upselling or cross-selling additional services to existing clients.

 

3. Customer Support:

   - Provide timely and effective resolution to client inquiries, concerns, and requests.

   - Coordinate with internal departments to ensure prompt response and resolution to client issues.

   - Track and report on client interactions and resolutions using our CRM system.

 

4. Sales Support:

   - Assist the sales team in identifying potential leads and opportunities within existing client accounts.

   - Collaborate with the sales team to develop proposals, contracts, and presentations for clients.

   - Participate in client meetings and presentations as needed to support the sales process.

 

Qualifications:

- Bachelor's degree Required (any field)

- Minimum of 2 years of stable experience in customer service or sales, preferably in a business-to-business (B2B) environment.

- Excellent communication skills, both verbal and written, with the ability to communicate effectively with clients and internal teams.

- Strong problem-solving abilities and a proactive approach to addressing client needs and concerns.

- Proficiency in CRM software and Microsoft Office Suite.

- Ability to thrive in a fast-paced, deadline-driven environment.

- A passion for the live event industry and a desire to provide exceptional service to clients.

Company DescriptionExpress Employment Professionals of Mesa, AZ is a leading staffing provider helping job seekers find work with a wide variety of local businesses.

Because we're locally owned, we live in and work in this community and have a vested interest in its success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.

Our Vision:
To help as many people as possible find good jobs by helping as many clients as possible find good people.Company DescriptionExpress Employment Professionals of Mesa, AZ is a leading staffing provider helping job seekers find work with a wide variety of local businesses.\r
\r
Because we're locally owned, we live in and work in this community and have a vested interest in its success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.\r
\r
Our Vision:\r
To help as many people as possible find good jobs by helping as many clients as possible find good people.

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