FT Remote Account Manager/Customer Service 2024

2 weeks ago

Mesa, United States Unitas PPO Solutions Full time
Job DescriptionJob DescriptionSalary: 20.38

Overview

We are seeking full-time, self-motivated team members to be part of our growing company that cares about its employees While our main office is in Arizona, we have employees in several states who work successfully at home. Unitas helps dental practices virtually manage the insurance aspects of their business.  Our clients are all over the country, and the Account Manager provides service on accounts through phone calls, emails, and Google Meet screens-share; no travel is required. We need dependable workers who enjoy the rewards of a customer service role who are also comfortable working at a computer all day.  


Remote Work

We provide all needed computer equipment; you will need a comfortable workspace and a strong internet connection. Remote to us means that while your office is at home, when clocked in, we require that you are able to have a quiet, professional workspace, free of distractions and background noise. This also means that while clocked in, employees are also not working other jobs or are primary caregivers. We are currently hiring employees residing in AZ, UT, ID, and TX.


Responsibilities

  • This role is in charge of being the a project manager for several service accounts. Our clients are dental offices that may have one or more locations and have one or multiple providers of varying specialties.
  • You will work to develop a positive business relationship with Unitas' clients through providing excellent customer service, explaining service programs, setting appropriate customer expectations, providing consistent communication and updates, overseeing account progress to ensure timelines are met, answering customer questions and addressing concerns, helping resolve customer issues, and making sure each customer understands the value of the services provided.
  • You will learn our knowledge base of dental insurance in-network participation and go over reports showing customers what impact different options can have on their business. 
  • After you reach a full account load, you will be assigned an assistant to work directly with to assist with completion of assigned tasks.


Qualifications

Applicants considered for an interview must have some office/computer work experience. Ideal candidates are comfortable with Google Drive or the Microsoft Office suite and are willing to navigate new software. Candidates should have strong organization skills, be able to learn/absorb new information and refer back to resource materials when needed. Much of the role is helping dental practices understand their insurance participation, so articulate, effective written and verbal communication are key in educating and explaining options. We are looking for long-term team members to grow with us and be candidates for future opportunities in leadership and development if desired. This position does not require any sales. 


Training

Thorough training and support will be provided through online courses, on camera/screens share training, and peer assistance. All Account Managers train in the Assistant role first and learn how to onboard their accounts and complete a variety of tasks accurately in preparation for progress of their account. 


Compensation/Benefits

$20.38/hour or $42,400 annual

3 Weeks (15 days) PTO, accrued

Additional Paid holidays: MLK Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day/day after, Christmas Eve through New Year’s Day.

Full Medical Benefits (Cigna PPO, eligible between 60-90 days of successful employment) with option to pay for discounted dental, vision, life coverage and/or additional family members

We provide computer equipment, two monitors, camera, and cables (considered company property during your employment with return to Unitas upon ending of employment)

Flexible Schedule after initial training (~4 weeks), you set your schedule to begin/end within normal business hours M-F



Company Culture

We strive to maintain a positive work environment where employees feel valued and acknowledged. Candidates should be team players who thrive in and contribute to a healthy camaraderie with leadership and teammates.


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