Service Manager

4 weeks ago

Mesa, United States Lazy Days RV Full time

SUMMARY:

This position is responsible for overseeing all operations of the Service Department.

ESSENTIAL JOB FUNCTIONS:

Develop goals and plans for and provide direction or organization to optimize departmental performance in the areas of

Customer service

Revenue attainment

Cost control

Technician productivity

Quality assurance

Cycle time

Ensure service advisors are keeping their customers informed and optimizing throughput.

Ensure technicians are attaining high levels of productivity, quality, and collectible hours.

Maintain updated status of all service coaches on property.

Encourage teamwork within and between departments.

Monitor service write-up process to ensure advisors are complying with policies and procedures.

Prepare and administer an annual operating budget for the service department.

Monitor repair order trends, including number of repair orders open and completed, number of items per repair order, dollar sales per repair order, dollar sales per service advisor, etc.

Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc.

Hire, train, motivate, develop, counsel, and monitor the performance of all service department staff.

Direct and schedule the activities of all department employees.

Develop and maintain advisor work processes.

Provide Technical assistance to employees as needed.

Conduct meetings with department employees to discuss activities and problems of mutual interest.

Ensure that customers' service files are up-to-date and are readily available for reference.

Ensure accounts receivables are collected for service work.

Handle customer complaints.

Ensure that the work areas and customer waiting area are kept clean.

Account for all documents; ensure that none are missing.

Maintain reporting systems required by general management and the shop.

Attend all company required meetings and training.

Additional responsibilities as requested or required.

QUALIFICATIONS and EXPERIENCE:

Business unit management experience and 5 years of service management experience

Ability to forecast and anticipate business needs

Ability to sustain business growth while driving strong culture

Ability to anticipate and resolve problems

Valid driver's license and clean driving record to meet insurance requirements

Excellent business acumen, sound judgement and solid work ethic

Excellent customer service and communication skills, both verbal and written

Ability to speak, read, write and comprehend English

EDUCATION:

Bachelor Degree or equivalent combination of experience and education

#LIMM1

  • Customer Service Specialist

    3 weeks ago

    Mesa, Arizona, United States Service Experts Full time

    SureTemp Air Conditioniong7931 E Pecos Rd, Mesa, AZ 85212.Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERTService Experts...

  • Customer Service Specialist

    2 days ago

    Mesa, Arizona, United States Service Experts Full time

    SureTemp Air Conditioniong7931 E Pecos Rd, Mesa, AZ 85212.Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERTService Experts...

  • Customer Service Specialist

    3 weeks ago

    Mesa, United States Service Experts Full time

    Arizona's Dukes of Air6938 E Parkway Norte, Mesa, AZ 85212Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service...

  • Customer Service Specialist

    2 days ago

    Mesa, United States Service Experts Full time

    Arizona's Dukes of Air6938 E Parkway Norte, Mesa, AZ 85212Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service...

  • Customer Service Specialist

    1 week ago

    Mesa, United States SureTemp - Service Experts Full time

    **SureTemp Air Conditioniong** 7931 E Pecos Rd, Mesa, AZ 85212. **Why You Should Join the Service Experts Team?** Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.** Join us and become an...

  • Tree Service Groundsman

    2 weeks ago

    Mesa, United States Kings tree service inc. Full time

    We are currently looking for hard working tree service groundman. We do Palms and all other trees in the valley. Must be ready to work Mon-Fri, open to close. Management is great and we have opportunities for you to grow with the company. Rate of pay will be determined by your skill level. You will be helping crew lead and the tree climber to complete work...

  • Intake Specialist

    2 weeks ago

    Mesa, United States Jewish Family & Children's Service Full time

    Jewish Family and Children’s Service’s (JFCS) values each and every talented applicant, regardless of religious beliefs, race, age, origin, gender, sexual orientation, or cultural background. JFCS places a high value on inclusion and diversity, whether that applies to our employees or the nearly 40,000 clients receiving our services throughout the...

  • Technical Service Manager

    6 days ago

    Mesa, United States Daikin Comfort Technologies North America Full time

    Function TECHNICAL SERVICE MANAGER FLSA Designation Position Summary The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the...

  • Assistant Service Manager

    2 weeks ago

    Mesa, United States Pep Boys Full time

    **** **Assistant Service Manager** **Assistant Service Manager** **Requisition ID:** 110556 **Category:** Stores **Overview** Pep Boys is driven by its customer promise, We go further to help you go farther. Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a...

  • Technical Service Manager

    2 days ago

    Mesa, United States Goodman Global Full time

    Function TECHNICAL SERVICE MANAGER FLSA Designation Position Summary The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the direction of...

  • Adult Behavioral Health Case Manager

    1 month ago

    Mesa, United States Pride Family Service Full time

    Job DescriptionJob DescriptionJob DescriptionAs a Case Manager you will work collaboratively to engage, educate, communicate, and coordinate care with clients, behavioral health services, medical providers, community resources, and others in ensuring that all services prescribed in the individualized treatment plan are implemented. You will perform all case...

  • Adult Behavioral Health Case Manager

    3 days ago

    Mesa, United States Pride Family Service Full time

    Job DescriptionJob DescriptionJob DescriptionAs a Case Manager you will work collaboratively to engage, educate, communicate, and coordinate care with clients, behavioral health services, medical providers, community resources, and others in ensuring that all services prescribed in the individualized treatment plan are implemented. You will perform all case...

  • Adult Behavioral Health Case Manager

    1 day ago

    Mesa, United States Pride Family Service Full time

    Job DescriptionJob DescriptionJob DescriptionAs a Case Manager you will work collaboratively to engage, educate, communicate, and coordinate care with clients, behavioral health services, medical providers, community resources, and others in ensuring that all services prescribed in the individualized treatment plan are implemented. You will perform all case...

  • Assistant Service Manager

    2 weeks ago

    Mesa, United States Pep Boys Full time

    Job Description Position Summary Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store...

  • Guest Service Manager

    2 weeks ago

    Mesa, United States Troon International Full time

    ** Guest Service Manager** **Job Category****:** Golf **Requisition Number****:** GUEST001230 Showing 1 location **Job Details** **Description** Longbow Golf Club in Mesa, AZ is excited to announce the exceptional career opportunity of Guest Services Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing...

  • Internal Service Manager

    2 days ago

    Mesa, United States Fiesta Lincoln Full time

    **Fiesta Lincoln Internal Service Advisor** Job Summary: Fiesta Lincoln in Mesa, Arizona is currently seeking a highly motivated and experienced Internal Service Advisor to join our team. The incumbent in this position will be responsible for ensuring the timely and efficient repair, maintenance, and presentation of our used car inventory, trade ins and...

  • Customer Service Manager

    2 weeks ago

    Mesa, United States Goodwill of Central & Northern Arizona Full time

    1046 S Country Club Dr Mesa Arizona, 85210, +1 (480) 5304722 Starting Pay: $17/Hour Position Description**: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the...

  • Customer Service Manager

    6 days ago

    Mesa, United States Goodwill of Central & Northern Arizona Full time

    4422 E University Dr Mesa Arizona, 85205, +1 (480) 5304720 Position Description**: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales floor, leading the...

  • Customer Service Manager

    1 week ago

    Mesa, United States Goodwill of Central & Northern Arizona Full time

    3655 E Southern Ave Mesa Arizona, 85206, +1 (480) 5304701 Starting Pay: $17/Hour Position Description**: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the...

  • Customer Service Manager

    2 days ago

    Mesa, United States Goodwill of Central & Northern Arizona Full time

    5263 S Power Rd Mesa Arizona, 85212, +1 (480) 5304702 Starting Pay: $17/Hour Position Description**: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Directs all aspects relating to the daily operations of the sales...