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Field Service Technician

2 months ago

Cleveland, United States Johnson Service Group Full time
Job DescriptionJob Description

JSG is hiring a Technical Field Service Representative - Remote Must be willing to travel 50%-75% of the time.

Job Duties:

  • Ensure customer satisfaction through building meaningful relationships with customers and mill personnel. This position is the conduit between sales, manufacturing, and our customers.
  • Represent all company markets (publishing, label, packaging, and technical).
  • Collect, analyze, and define field problems as well as help drive the internal and external resolution.
  • Understand the paper making and finishing processes that enable effective description of issues to help solve customer concerns.
  • Participate in new product and improvement trials at the end users in an effort to provide meaningful and timely feedback to the mills.
  • Generate reports to communicate and build a database of customer feedback and knowledge.
  • Provide technical support to the paper mills ensuring that all applicable quality standards are adhered to.
  • Awareness of GMP’s, HACCP Principles and Food Safety Standard.

Requirements:

  • Bachelor’s Degree in a technical field or equivalent in experience.
  • 10+ years’ experience in paper manufacturing and/or converting with a strong understanding of paper making.
  • Ability to travel frequently (50% - 75%) to customers and mills. This could include air travel, driving and multiple nights on the road each week as well as international travel.
  • Work within safety parameters in all our mills as well as any converters and customer’s facilities.
  • Proficient computer skills in MS Office (Excel, Word, PowerPoint) plus analytical software (such as MiniTab, P1 Process Book, Proficy)
  • Ability to learn Manufacturing Execution Software (such as ELIXIR/OptiVision)
Company DescriptionOur people and culture make JSG a great place to work. We are all about growing and investing in our staff. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals. Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG

We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.Company DescriptionOur people and culture make JSG a great place to work. We are all about growing and investing in our staff. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals. Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG\r
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We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.\r
\r
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.