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Customer Service Representative
2 months ago
Customer Service Representative: Pay $25.00 an hour, hours 9am-5pm- OT as required.
Job Description:
Coordinate Sales Quotes: Work under general supervision to coordinate sales quotes and provide administrative customer service functions.
· Support Customers: Interact with customers, addressing inquiries, concerns, and complaints through various channels (phone, email).
· Process Order: Process orders, prepare correspondences, and fulfill customer inquiries to ensure satisfaction.
· Maintain Records: Update customer records and maintain accurate documentation of interactions.
· Collaborate: Partner with internal departments and sales teams to meet and exceed customer service expectations.
Special projects as assigned.
Requirements:
A team player exhibiting a friendly and professional demeanor, honesty, respect and dependability
Innovative thinker with a commitment to excellence
Great oral and written communication abilities, and superb presentation practices
Excellent analytical skills including a high attention to detail, the ability to multi-task and stay organized, and to work quickly under pressure
Computer savy and experience with ERP systems
Above average proficiency Microsoft Office
Is it possible to search for candidates that have worked in a Contract Manufacture before and have experience using ERP systems