Customer Service Representative

1 month ago

Valencia, United States Johnson Service Group Full time
Job DescriptionJob Description

Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for a Customer Service Representative with 2-5 years’ experience. This is a 12-month temp job opportunity with a Aircraft company in Valencia, CA. MUST HAVE AEROSPACE BACKGROUND.

Salary: $26.00 HR

Customer Service Representative
As the Customer Service Representative, you work with various departments to meet moderately complex maintenance services sales goals.  You will maintain direct contact with customers before and/or after the sale. You will support the Program Management Office by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).

Primary focus will be on the management of customer deliverables, and timely, accurate provision of status from receipt to shipment and receipt of customers' orders

  • Extraction and analysis of data contained in MRP and CRM systems to produce monthly/quarterly metrics to support internal and external business reviews
  • Accurate and timely processing of new sales orders
  • Tracking and expediting internal Contract Reviews (CRs) and Order Acknowledgement/Acceptance (OA)
  • Rescheduling or renegotiating contractual delivery dates with customer and escalate issues to PM if required
  • Liaison with designated PM representative to provide additional status as required to the customer on Engineering Change Orders (ECOs)
  • Responding to issues brought up by the customer and use of sound judgment to provide resolution to the customer or escalate issues to PM where appropriate
  • First line of support in interfacing with the customer for day-to-day issues, acts as primary liaison between the customer and other internal departments
  • Effectively communicate details of customer orders to various internal teams to ensure all requirements are met
  • Attend internal meetings to mitigate possible risks to on-time delivery performance
  • Ensure that appropriate CW Sales Managers are kept informed of order status and scope changes originating at the factory
  • Participate in customer conference calls and meetings, standing in for PM as required
  • Work closely with the PM to ensure customer satisfaction and drive activities that support the customer
  • Liaison between Transactional Shared Services and customer to resolve outstanding receivable issues.

Your Expertise:

  • 4-6 years of technical customer service experience (environment dealing with people) and working in a structured role with administrative duties
  • High school diploma or equivalent required, Associate's degree preferred
  • MRP/ERP experience required (SAP preferred)
  • Proficient in MS Office, specifically MS Word and MS Excel
  • Must be a US Citizen

Skills:

  • Self-starter who takes initiatives in driving issues to resolution with demonstrated problem solving skills
  • Ability to multi-task and work under pressure in a fast paced environment
  • Excellent verbal and written communication skills
  • Strong organizational and time management skills
  • Effective team player and decision maker

** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Company DescriptionOur people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.Company DescriptionOur people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.\r
\r
Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.\r
\r
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

  • Customer Service Representative

    1 month ago

    Valencia, United States MV Transportation Full time

    Customer Service Representative Job Locations US-CA-Santa Clarita ID 2024-8193 Position Type Regular Full-Time Overview If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. Responsibilities MV Transportation is seeking a Customer Service...

  • Customer Service Representative

    1 month ago

    Valencia, United States MV Transportation Full time

    Customer Service Representative Job Locations US-CA-Santa Clarita ID 2024-8193 Position Type Regular Full-Time Overview If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data...

  • Customer Service Representative

    1 day ago

    Valencia, California, United States Shield HealthCare Full time

    Customer Service Role at Shield HealthcareWe are seeking a skilled Customer Service Representative to join our team at Shield Healthcare. As a Call Center Support Specialist, you will play a vital role in providing exceptional customer service to our clients.Key Responsibilities:Manage incoming and outgoing customer service calls, resolving issues and...

  • Customer Service Representative

    3 days ago

    Valencia, California, United States Shield HealthCare Full time

    Customer Service Role at Shield HealthcareWe are seeking a skilled Customer Service Representative to join our team at Shield Healthcare. As a Call Center Support Specialist, you will play a vital role in providing exceptional customer service to our clients.Key Responsibilities:Manage incoming and outgoing customer service calls, resolving issues and...

  • Customer Service Representative l

    5 days ago

    Valencia, United States Momar Full time

    Momar is looking for a new Customer Service Representative I! Momar, Inc., a privately owned, specialty chemical manufacturing company based in Atlanta GA, is seeking a Customer Service Representative to join the Momar family at our Valencia location. Reporting to the West Coast Operations Manager, the Customer Service Representative is responsible for...

  • Customer Service Representative l

    4 days ago

    Valencia, United States Momar Full time

    Momar is looking for a new Customer Service Representative I! Momar, Inc., a privately owned, specialty chemical manufacturing company based in Atlanta GA, is seeking a Customer Service Representative to join the Momar family at our Valencia location. Reporting to the West Coast Operations Manager, the Customer Service Representative is responsible for...

  • Customer Service Representative l

    2 months ago

    Valencia, United States Momar Full time

    Job DescriptionJob DescriptionSalary: $19.00 per hourMomar is looking for a new Customer Service Representative I! Momar, Inc., a privately owned, specialty chemical manufacturing company based in Atlanta GA, is seeking a Customer Service Representative to join the Momar family at our Valencia location. Reporting to the West Coast Operations Manager, the...

  • Customer Service Representative

    1 week ago

    Valencia, United States CastleWorks Careers Full time $20 - $29

    Job DescriptionJob DescriptionDescription:Castleworks Home Services is looking to hire a Customer Service Representative. We are seeking an energetic professional dedicated to providing excellent customer service.Full-timeThe work setting is in an office. It is an essential function of the position to work with a team in the call center, therefore, the...

  • Customer Service Representative

    3 weeks ago

    Valencia, United States CastleWorks Water Heaters Full time

    Job Type Full-time Description CastleWorks Home Service Company is looking to hire a Customer Service Representative. We are seeking an energetic professional dedicated to providing excellent customer service. - Full-time - Workdays: Thursday to Monday - The work setting is in an office. It is an essential function of the position to work with a team in...

  • Customer Service Representative

    4 weeks ago

    Valencia, United States CastleWorks Careers Full time

    Job DescriptionJob DescriptionDescription:CastleWorks Home Service Company is looking to hire a Customer Service Representative. We are seeking an energetic professional dedicated to providing excellent customer service. - Full-time- Workdays: Thursday to Monday - The work setting is in an office. It is an essential function of the position to work with a...

  • Customer Service Representative

    1 month ago

    Valencia, United States Belcan Full time

    Customer Service Representative Job Number: 350890 Category: Administrative Description: Job Title: Customer Service Representative Pay Rate: $23.00 / hr Location: Valencia, CA Area Code: 661 ZIP Code: 91355 Start Date: Right Away Shift: 1st Shift; 7am-4pm Keywords: #CustomerServiceRep #CSRJobs Benefits: On the job training, with cross training for other...

  • Associate Customer Service Representative

    1 month ago

    Valencia, United States Belcan Full time

    Associate Customer Service Representative Job Number: 351001 Category: Administrative Description: Job Title: Associate Customer Service Representative Pay Rate: $25 / hr Location: Valencia, CA Area Code: 661 ZIP Code: 91355 Start Date: Right Away Keywords: #CSR #CustomerServiceRep Benefits: On the job training, with cross training for other skilled...

  • Customer Care Representative

    1 month ago

    Valencia, United States Sage Staffing Full time

    A property management company located in Valencia is seeking an outgoing and professional Customer Care Representative to join their team! This company prides itself in their commitment to detail and customer service. The Customer Care Representative Customer Care, Representative, Customer Service, Retail, Staffing

  • Customer Service Representative

    3 weeks ago

    Valencia, United States ResourceMFG Full time

    summary Company located in Largo is hiring for a Customer Service Rep. Hours: Monday to Friday 7am to 3:30pm(Potential overtime when needed). Position Overview: Develop daily rapport with customers in a designated territory and initialize orders to include gathering customers' information, artwork and event dates. Process order entry and assist other...

  • Customer Service Representative

    3 months ago

    Valencia, United States PRIORITY PAK Full time

    Job DescriptionJob DescriptionWe are looking for a Customer Service team member with a winning, take-charge attitude, self-starter with good time management skills to help continue our tradition of excellent service on behalf of our dynamic, fast-paced clientele, and to contribute to our ongoing systems improvement efforts. Your responsibilities for assigned...

  • Customer Service Specialist

    2 months ago

    Valencia, United States Tri Source & Nearstaff Solutions Full time

    Company Background TSI is one of the fastest-growing outsourcing companies worldwide with Contact Center operations throughout the US, Mexico, and Latin America and world headquarters in Valencia, CA. Company Culture & Mission TSI is the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very...

  • Customer Service Specialist

    3 weeks ago

    Valencia, United States Tri Source & Nearstaff Solutions Full time

    Job DescriptionJob DescriptionCompany BackgroundTSI is one of the fastest-growing outsourcing companies worldwide with Contact Center operations throughout the US, Mexico, and Latin America and world headquarters in Valencia, CA.Company Culture & MissionTSI is the sales, customer service, and back-office support engine behind many top brands, products, and...

  • Customer Service Specialist

    3 months ago

    Valencia, United States Tri Source & Nearstaff Solutions Full time

    Job DescriptionJob DescriptionCompany BackgroundTSI is one of the fastest-growing outsourcing companies worldwide with Contact Center operations throughout the US, Mexico, and Latin America and world headquarters in Valencia, CA.Company Culture & MissionTSI is the sales, customer service, and back-office support engine behind many top brands, products, and...

  • Customer Service Associate

    7 days ago

    Valencia, California, United States PMP Management Full time

    Job OverviewCompany Introduction: Become a part of a dynamic team that is transforming the property management sector and positively impacting communities nationwide. We are in search of committed individuals to contribute to our ongoing success.Position Title: Customer Care RepresentativeKey Responsibilities:Manage incoming customer service inquiries with...

  • Customer Care Representative

    2 months ago

    Valencia, United States Lennar Homes Full time

    Welcome Home! Build your career with Lennar: As one of the nations largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult. At Lennar, Everythings Included...