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Customer Service Representative
1 month ago
Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for a Customer Service Representative with 2-5 years’ experience. This is a 12-month temp job opportunity with a Aircraft company in Valencia, CA. MUST HAVE AEROSPACE BACKGROUND.
Salary: $26.00 HR
Customer Service Representative
As the Customer Service Representative, you work with various departments to meet moderately complex maintenance services sales goals. You will maintain direct contact with customers before and/or after the sale. You will support the Program Management Office by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s).
Primary focus will be on the management of customer deliverables, and timely, accurate provision of status from receipt to shipment and receipt of customers' orders
- Extraction and analysis of data contained in MRP and CRM systems to produce monthly/quarterly metrics to support internal and external business reviews
- Accurate and timely processing of new sales orders
- Tracking and expediting internal Contract Reviews (CRs) and Order Acknowledgement/Acceptance (OA)
- Rescheduling or renegotiating contractual delivery dates with customer and escalate issues to PM if required
- Liaison with designated PM representative to provide additional status as required to the customer on Engineering Change Orders (ECOs)
- Responding to issues brought up by the customer and use of sound judgment to provide resolution to the customer or escalate issues to PM where appropriate
- First line of support in interfacing with the customer for day-to-day issues, acts as primary liaison between the customer and other internal departments
- Effectively communicate details of customer orders to various internal teams to ensure all requirements are met
- Attend internal meetings to mitigate possible risks to on-time delivery performance
- Ensure that appropriate CW Sales Managers are kept informed of order status and scope changes originating at the factory
- Participate in customer conference calls and meetings, standing in for PM as required
- Work closely with the PM to ensure customer satisfaction and drive activities that support the customer
- Liaison between Transactional Shared Services and customer to resolve outstanding receivable issues.
Your Expertise:
- 4-6 years of technical customer service experience (environment dealing with people) and working in a structured role with administrative duties
- High school diploma or equivalent required, Associate's degree preferred
- MRP/ERP experience required (SAP preferred)
- Proficient in MS Office, specifically MS Word and MS Excel
- Must be a US Citizen
Skills:
- Self-starter who takes initiatives in driving issues to resolution with demonstrated problem solving skills
- Ability to multi-task and work under pressure in a fast paced environment
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Effective team player and decision maker
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
Company DescriptionOur people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.Company DescriptionOur people and culture make JSG a great place to work. JSG’s mission is to empower people, help our clients reach their goals, and hire motivated individuals.\r
\r
Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.\r
\r
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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