Default Prevention Specialist

1 month ago

Mesa, United States Express Employment Professionals Full time
Job DescriptionJob Description

Job Description: Default Prevention Specialist

About Us: Express Employment Professionals is hiring for a leader in post-secondary career education, committed to driving personal and community transformation. Our mission is to empower students to make positive, lasting changes in their lives. We are always looking for compassionate professionals who strive for excellence and share our dedication to helping students build skills for a brighter future.

Position: Default Prevention Specialist

We are seeking a Default Prevention Specialist to join our team. This role involves performing essential activities to prevent borrowers, graduates, and withdrawn students from defaulting on their federal student loans. The position requires managing a high volume of inbound and outbound calls to keep borrower accounts current and achieve monthly targets.

Key Responsibilities:

  • Provide counseling, information, and assistance to students according to federal requirements and our default prevention program.
  • Educate borrowers on their rights and responsibilities under the FFEL and Direct Loan Programs.
  • Assist borrowers with options to lower or postpone student loan payments based on individual needs.
  • Handle a high volume of inbound and outbound calls, emails, and texts, while maintaining thorough documentation.
  • Implement strategies to ensure borrowers do not return to delinquency.
  • Meet monthly targets for keeping borrower accounts current.
  • Conduct skip tracing to locate current contact information for borrowers.
  • Ensure the Cohort Default Rate (CDR) and Worst Case CDRs meet company goals.

Qualifications:

  • Six months to one year of related experience and/or training, or an equivalent combination of education and experience.
  • Knowledge of Federal Financial Aid programs is beneficial.
  • Six months of experience with dialer systems is required.
  • Strong interpersonal and relationship management skills.
  • Excellent written and verbal communication skills.
  • Familiarity with Federal Student Loan program rules and regulations is a plus.
  • Proficiency in Microsoft Office, especially Excel and Word.

What We Offer: We provide an exciting, fast-paced, and dynamic work environment. Full-time employees have access to a variety of benefits, including medical, dental, vision, life insurance, disability coverage, a generously matched 401(k) plan, voluntary benefits, and more.

If you are passionate about changing students' lives and meet the qualifications above, we would love to hear from you

Company DescriptionExpress Employment Professionals of Mesa, AZ is a leading staffing provider helping job seekers find work with a wide variety of local businesses.

Because we're locally owned, we live in and work in this community and have a vested interest in its success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.

Our Vision:
To help as many people as possible find good jobs by helping as many clients as possible find good people.Company DescriptionExpress Employment Professionals of Mesa, AZ is a leading staffing provider helping job seekers find work with a wide variety of local businesses.\r
\r
Because we're locally owned, we live in and work in this community and have a vested interest in its success. In addition to our staffing services, our team is actively involved with a wide variety of causes and organizations that help strengthen our beautiful city.\r
\r
Our Vision:\r
To help as many people as possible find good jobs by helping as many clients as possible find good people.

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