Total Loss Specialist

3 months ago

Mesa, United States DriveTime Full time

What's Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That's Nice, But What's the Job?

Responsibilities of the Job (Or Better Known as, Your Next Destination)

This position involves all aspects of the total loss process. Starting with the notification of the total loss claim, cancelation of ancillary products, filing Gap with the correct service provider, and ensuring completion after receiving insurance check. Specialists work with insurance adjusters in gathering all the necessary information pertaining to the claim and documents. Specialists will work with third parties to obtain updates or changes to insurance claims. All processes should be completed in a timely manner to quickly and efficiently move the customer through the total loss process.

  • Communicate with various insurance carriers on statuses of claims, via phone, portal, and email
  • Navigate third party total loss portals by entering claims, uploading required documents, checking for updates and providing any necessary communication with third parties to ensure accurate and efficient completion of the total loss process
  • Gather and review documents and accounts in order to cancel ancillary products manually and systematically
  • File GAP in a timely manner with the correct GAP provider
  • Conduct phone and email conversations with ancillary product servicers to facilitate proper processing
  • Partner with internal titles team and Carvana's title team to provide title processing timelines to insurance carriers
  • Assist other departments with inquires related to the total loss process
  • Document and route accounts to total loss queues as account is moved through the total loss process
  • Complete tasks on assigned accounts in a timely manner to prevent account aging in a total loss process
  • Ensure all new total loss customers receive total loss confirmation email
  • Utilize approved databases, tools, and websites to assist in the overall total process
  • Perform other related duties as assigned

Knowledge, Skills and Abilities (The Good Stuff)

  • Clear, concise and professional written and oral communications and interpersonal skills
  • Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
  • Research state specifics title release requirements
  • Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives.
  • Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers.
  • Ability to drive departmental compliance with FDCPA requirements
  • Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law
  • Self-motivated with strong decision-making capabilities; ability to be a self-starter
  • Ability to work in an accurate, detail-oriented, and highly productive manner

Requirements (a.k.a. What You Need to Get the Job Done)

  • High School Diploma
  • Experience with Microsoft Office such as Excel, Outlook and Word
  • 2+ years of experience in collections, customer service, sales or retail industry
  • Knowledge in insurance or claims a plus

So What About the Perks? Perks matter

  • Medical, dental, and vision, oh my DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
  • But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
  • Growth Opportunities. You grow, I grow, we all grow But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
  • Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
  • Wellness Program. Health is wealth This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities
  • Gratitude is Green. We offer competitive pay across the organization, because, well... money matters
  • Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
  • In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout
  • Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out
  • We Care and Value YOU Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more
  • 15 Days of PTO and 8 Paid Holidays. Not just lip service: we work hard, to play hard.

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.


And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment

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