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Client Service Representative
1 month ago
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
Job Type: Full-time
Pay: $16.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to commute/relocate:
- Albuquerque, NM 87110: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Language:
- English (Required)
Work Location: In person
Company DescriptionSpecialized Trust Company is a boutique financial services firm that specializes in allowing clients to self-direct their retirement, education, health savings and 401(k) accounts into alternative assets like real estate, notes, mortgages, trust deeds, precious metals, FOREX and virtually anything the government allows.Specialized Trust Company is built for you, our client. From our “pick your own fee approach”, to our custom designed systems to our highly skilled professionals, STC is a different type of company in just about every way. We invite you to experience for yourself the Specialized Difference, but if you would like to know more about Specialized Trust Company, we’ve compiled a list of 10 reasons why you should choose us for your IRA needs.
What Separates Us from All Others?
Service | Education | Support | Community | Innovation | ProtectionCompany DescriptionSpecialized Trust Company is a boutique financial services firm that specializes in allowing clients to self-direct their retirement, education, health savings and 401(k) accounts into alternative assets like real estate, notes, mortgages, trust deeds, precious metals, FOREX and virtually anything the government allows.\r
\r
Specialized Trust Company is built for you, our client. From our “pick your own fee approach”, to our custom designed systems to our highly skilled professionals, STC is a different type of company in just about every way. We invite you to experience for yourself the Specialized Difference, but if you would like to know more about Specialized Trust Company, we’ve compiled a list of 10 reasons why you should choose us for your IRA needs.\r
\r
What Separates Us from All Others?\r
\r
Service | Education | Support | Community | Innovation | Protection
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