Family Service Client Service Representative

2 weeks ago

Albuquerque, United States Salvation Army Full time

LOCATION: Albuquerque, New Mexico

STATUS: Fulltime

MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army In Albuquerque, New Mexico is looking to fill a Client Service Representative position in the Family Services Division. The successful candidate for this position will have a working knowledge of community resources, the ability to work with people in emotional crisis and to work under stressful conditions. This position is benefit eligible and comes with vacation, sick, health, vision, life insurance, and more.

The Family Services Client Service Representative will do client intake including interviewing candidates to assess their need and entering and maintaining records in a database. This person will prepare daily weekly and monthly reports. This position will coordinate and network with community providers and assist in maintaining community resource listings. This employee will assist with preparing food bags and with seasonal social service programs.

QUALIFICATIONS:

  • High School Diploma or GED
  • Computer experience
  • Working knowledge of community resources
  • Ability to work with persons in emotional crisis and to work under stress
  • Ability to develop and maintain a professional working relationship with clients and staff alike
  • Valid New Mexico Driver's License with a clean DMV record from the past three years
  • Basic office skills
  • Bilingual preferred but not required
  • Knowledge of Salvation Army policies and procedures
  • Understanding and agreement with The Salvation Army's evangelical and spiritual mission
  • Able to respond to authority and work within a hierarchical chain of command structure
  • Must be able to successfully pass a criminal background check


PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 40 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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