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Front Desk Attendant

2 months ago

Washington, United States THE HOUSE AT 1229 INC Full time
Job DescriptionJob DescriptionJob Summary:

The Front Desk Attendant plays a pivotal role in ensuring smooth front desk operations, overseeing reservations, member inquiries, and administrative tasks. They are responsible for managing reservations, assisting with menu creation, and providing exceptional customer service to The House at 1229 members and guests.

 

Responsibilities:

General

·         Responsible for all the front desk operations, including reservations, check-ins, member inquiries, and guest services.·         Receive, sort, and distribute daily mail and deliveries.·         Provide administrative support to other departments, including mailings, reports, phone calls, and special projects.·         Generate daily reports and distribute them at the end of each day. ·         Oversee all reservations for rooms, events, ensuring accuracy and timeliness.·         Answer incoming calls, transfer calls as needed, and take messages for members and staff.·         Order office supplies and maintain inventory stock levels.·         Preparing daily, weekly, or monthly reports as required by management. ·         Perform other duties as needed for the efficient operation of the club.

Customer Service

·         Welcoming everyone who enters the club and making them feel comfortable.·         Responding to questions about club services, facilities, hours of operation, and membership details.·         Handling incoming calls and emails, directing them to the appropriate departments or individuals.

Member Relations and Membership  

·         Assisting new members with the sign-up process and processing membership applications.·         Updating member information, handling renewals, and addressing any membership-related issues.

Events and Programming

·         Assisting with the planning and execution of club events, ensuring members are informed and can easily participate.·         Helping the program manager to create new flyers for events as needed.·         Assist with event calendars and other tasks as needed.

Qualifications:

·         High school diploma or equivalent; additional education or certification in hospitality management is a plus.·         Previous experience in a front desk or customer service role, preferably in the hospitality industry.·         Excellent communication and interpersonal skills.·         Strong organizational and multitasking abilities.·         Proficiency in computer systems and office software.·         Ability to work effectively in a fast-paced environment.·         Attention to detail and a commitment to providing exceptional customer service. 

Physical Requirements:

Ability to stand, walk, and sit for extended periods.Flexibility to work evenings as needed. Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties and responsibilities may be added, deleted, or modified as required to meet the needs of the house. 

Employment Eligibility Verification 

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. 

This is an equal employment opportunity, and all applicants for this position will be considered for employment without regard to race, gender, religion, national origin, disability status, or any other personal characteristic or identity protected by local, state, or federal law.