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Customer Services Representative

1 month ago

Costa Mesa, United States United Tax Defense Full time
Job DescriptionJob Description

Customer Service Representative 

 

We are a nationwide tax resolution firm located in Costa Mesa, CA . We need qualified individuals who have already worked in customer service. Previous tax resolution experience is a Plus

The Customer service representative position is full time and requires a self motivated individual who can work quickly and accurately. This is a fast-paced environment and needs someone who can multitask. Must be a customer service focused individual who is smart and learns quickly.

United Tax Defense is on a mission to change tax resolution Management and team lead positions are available.

Overview of Role and Responsibilities:

  • Serve as the main point of contact between our clients and the Tax Professionals.

  • Communicate with clients regularly to provide case updates and ensure a healthy and positive client relationship.

  • Examine client accounts for necessary documents for Tax Professional review.

  • Manage escalations effectively over the phone.

  • Manage a large pipeline and prioritize cases depending on the complexity and quantity with attention to detail.

 

Perks and Benefits:

We Pay every Friday and Paid training
Opportunities for career advancement / Management/ Lead positions will be available
High rise office building
A fun and energetic atmosphere, complemented with music.
Electric Stand up Desks

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

 

Pay $23-28 hourly