Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Sales Associate to join our team at Williams-Sonoma. As a Sales Associate, you will be responsible for providing exceptional customer service, utilizing effective sales techniques, and maintaining a thorough knowledge of our products.
Key Responsibilities- Provide sincere, friendly, and energetic customer service by exemplifying World-Class service standards
- Achieve established sales and contest goals
- Maintain knowledge of current sales and promotions
- Assist customers with special services, including gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
- Utilize effective selling techniques to build multiple sales and increase productivity
- Demonstrate comprehensive product knowledge, including features and benefits
- Efficiently and accurately perform register transactions, including sales, returns, and exchanges
- Assist in implementation and maintenance of visual merchandise presentation, signage, and lighting
- Uphold store maintenance and cleanliness standards, straighten, clean, and help maintain stockroom as needed
- Process, ticket, and restock merchandise as needed
- Perform other duties as assigned by management
- Ability to be mobile on the sales floor for extended periods of time
- Ability to operate POS system
- Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques
- High school diploma or equivalent preferred
- 1-2 years customer service experience and retail sales experience (specialty retail preferred, but not required)
- Proven ability to prioritize and handle multiple tasks simultaneously
This role offers a competitive compensation package, including pay and benefits. Pay is based on several factors, including education, work experience, certifications, geographic location, etc. The anticipated pay range for this role will be: $16 - $17 per hour.
Depending on your position and location, you may be eligible for:
- A generous discount on all Williams-Sonoma, Inc. brands
- A 401(k) plan and other investment opportunities
- A wellness program that supports your physical, financial, and emotional health
- Paid vacations and holidays (full-time)
- Health benefits, dental, and vision insurance, including same-sex domestic partner benefits (full-time)
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