Customer Service Representative

6 months ago

Costa Mesa, United States ARC Document Solutions Full time
Description

ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. Find out more at www.e-arc.com.

Pay Rate $16- $26/hr.

Who we're looking for:

We are seeking a dynamic individual to join our team as a Customer Service Representative / Project Coordinator. This role primarily focuses on delivering exceptional customer service while also providing coordination support for various projects. If you are a proactive problem-solver with excellent communication skills, we want to hear from you

In this role you will:
  • Greet customers in a friendly and professional manner, both in-person and over the phone.
  • Process work orders received through various channels, including electronic, hard copy, and phone.
  • Provide accurate information to customers regarding our products, processes (software/hardware), and production turnaround times.
  • Identify opportunities to upsell add-on services or new merchandise to existing and previous customers.
  • Communicate unit prices, shipping dates, anticipated delays, and any other relevant information to customers.
  • Enter job details into our computer system and ensure accurate billing information.
  • Examine original hard copy documents for completeness and quality defects.
  • Collaborate with the Production Manager to address any issues or concerns with orders.
  • Consult with the Estimator regarding costs and communicate this information effectively to customers.
  • Coordinate the routing of supplies and materials to work areas to initiate production.
  • Monitor the progress of job orders throughout the production process and keep customers informed of their status.
  • Collaborate with various departments, including production, sales, shipping, and warehouse, to expedite or trace shipments as needed.
  • Participate in ongoing training sessions to enhance technical skills and knowledge.
  • Perform additional tasks or duties as assigned by management.
Requirements:
  • High school diploma or equivalent; additional education or training is a plus.
  • Proven experience in customer service or a related field.
  • Strong interpersonal and communication skills.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in computer systems and software applications.
  • Detail-oriented with excellent problem-solving abilities.
  • Ability to work independently as well as part of a team.
What We offer:
  • Excellent Company support and resources.
  • Excellent Company Reputation because we consistently receive 5-star customer reviews.
  • Comprehensive Employee benefits that include full health, dental, vision, and life insurance as well as a 401-K Plan with company matching.
  • A management team that supports you and wants to see you be successful.
  • Culture of caring for our employees.


If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words "Accommodation Request" in your subject line.

We are an Equal Employment Opportunity ("EEO") Employer.

It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

To all recruitment agencies:

ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.

  • Customer Service Representative

    2 months ago

    Costa Mesa, United States Ultimate Staffing Full time

    Join our dynamic team as a Customer Service Representative in Irvine, CA! We are seeking enthusiastic and dedicated individuals who excel in providing exceptional customer service. If you are a problem-solver with a passion for helping others, this i Customer Service, Customer Service Representative, Business Operations, Representative, Retail, Staffing

  • Customer Service Representative II

    2 weeks ago

    Costa Mesa, United States WSP Global, Inc. Full time

    WSP is currently initiating a search for a Customer Service Representative II position to sit out of our Costa Mesa, CA office. JOB SUMMARY The Customer Service Representative II is responsible for handling customer inquiries into the Service Center. Customer Service, Customer Service Representative, Representative, Retail, Information

  • Customer Service Representative

    2 months ago

    Costa Mesa, United States The Auto Club Group Full time

    Customer Service Representative - Insurance. Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our industry-leading insurance Call Center. Training is approximately 17 weeks long and 100% onsite M-F from Customer Service Representative, Customer Service, Insurance, Representative, Retail, Training

  • Customer Service Representative

    2 months ago

    Costa Mesa, United States AAA - The Automobile Club Full time

    Customer Service Representative - Membership. Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Membership Call Center. Training is 8 weeks long and 100% onsite. Upon completion of tra Customer Service Representative, Customer Service, Membership, Representative, Training, Retail, Insurance

  • Customer Service Representative

    2 months ago

    Costa Mesa, United States Circle K Full time

    Circle K - 3006 Harbor Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    2 weeks ago

    Costa Mesa, United States Partners in Diversity Full time

    Start Date: December 9th Location: 100% on-site reporting to Costa Mesa, CA 92626 (Bilingual Preferred but not required) The Customer Service Representative I (CSR I) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, walk-in center customer service, inbound call customer service and inbound...

  • Customer Service Representative

    4 weeks ago

    Costa Mesa, California, United States ARC Document Solutions Full time

    Customer Service RepresentativeAt ARC Document Solutions, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service while providing coordination support for various projects.Key Responsibilities:Greet customers in a...

  • Customer Service Representative-LS

    2 days ago

    Costa Mesa, United States Ultimate Staffing Full time

    Join Our Team as a Customer Service Specialist in Costa Mesa! Are you passionate about providing exceptional customer service experiences? We're looking for a dedicated individual to join our team in Costa Mesa as a Customer Service Specialist. In th Customer Service Representative, Customer Service, Representative, Retail, Staffing, Service

  • Customer Service Representative

    4 weeks ago

    Costa Mesa, California, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and creating a positive experience for our guests. Your key responsibilities will include:Greeting customers and providing them with a positive, engaging experienceTaking customer orders using our...

  • Customer Service Representative

    5 months ago

    Costa Mesa, United States AAA Full time

    AAA - 3333 Fairview Rd [Customer Service Representative] As a Customer Service Representative at AAA, you'll: Work directly with customers through inbound phone calls which range from helping customers maintain their memberships to adding or upgrading memberships; Listen and understand customer issues, while offering meaningful solutions; Proactively offer...

  • Customer Service Representative

    1 month ago

    costa mesa, United States Ultimate Staffing Full time

    Customer Service RepresentativeLocation: Irvine, CAPay Rate: Up to $22/hr Overview:Join our dynamic team as a Customer Service Representative in Irvine, CA! We are seeking enthusiastic and dedicated individuals who excel in providing exceptional customer service. If you are a problem-solver with a passion for helping others, this is the perfect opportunity...

  • Customer Service Representative

    2 months ago

    costa mesa, United States Ultimate Staffing Full time

    Customer Service RepresentativeLocation: Irvine, CAPay Rate: Up to $23/hr Overview:Join our dynamic team as a Customer Service Representative in Irvine, CA! We are seeking enthusiastic and dedicated individuals who excel in providing exceptional customer service. If you are a problem-solver with a passion for helping others, this is the perfect opportunity...

  • Customer Service Representative

    3 months ago

    Costa Mesa, United States Ultimate Staffing Full time

    Customer Service RepresentativeLocation: Irvine, CAPay Rate: Up to $22/hr Overview:Join our dynamic team as a Customer Service Representative in Irvine, CA! We are seeking enthusiastic and dedicated individuals who excel in providing exceptional customer service. If you are a problem-solver with a passion for helping others, this is the perfect opportunity...

  • Customer Service Representative

    2 months ago

    Costa Mesa, United States Ultimate Staffing Full time

    Customer Service Representative Location: Irvine, CA Pay Rate: Up to $23/hr Overview: Join our dynamic team as a Customer Service Representative in Irvine, CA! We are seeking enthusiastic and dedicated individuals who excel in providing exceptional customer service. If you are a problem-solver with a passion for helping others, this is the perfect...

  • Customer Service Representative

    3 weeks ago

    Costa Mesa, United States Ultimate Staffing Services Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeLocation: Irvine, CAPay Rate: Up to $22/hrOverview:Join our dynamic team as a Customer Service Representative in Irvine, CA! We are seeking enthusiastic and dedicated individuals who excel in providing exceptional customer service. If you are a problem-solver with a passion for helping others, this...

  • Customer Service Representative

    2 weeks ago

    Costa Mesa, United States Ultimate Staffing Full time

    Customer Service RepresentativeLocation: Irvine, CAPay Rate: Up to $22/hr Overview:Join our dynamic team as a Customer Service Representative in Irvine, CA! We are seeking enthusiastic and dedicated individuals who excel in providing exceptional customer service. If you are a problem-solver with a passion for helping others, this is the perfect opportunity...

  • Customer Service Representative

    2 weeks ago

    costa mesa, United States Ultimate Staffing Full time

    Customer Service RepresentativeLocation: Irvine, CAPay Rate: Up to $22/hr Overview:Join our dynamic team as a Customer Service Representative in Irvine, CA! We are seeking enthusiastic and dedicated individuals who excel in providing exceptional customer service. If you are a problem-solver with a passion for helping others, this is the perfect opportunity...

  • Customer Service Representative

    2 weeks ago

    Costa Mesa, United States Ultimate Staffing Full time

    Customer Service Representative Location: Irvine, CA Pay Rate: Up to $22/hr Overview: Join our dynamic team as a Customer Service Representative in Irvine, CA! We are seeking enthusiastic and dedicated individuals who excel in providing exceptional customer service. If you are a problem-solver with a passion for helping others, this is the perfect...

  • Customer Service Representative

    2 weeks ago

    Costa Mesa, United States Ultimate Staffing Full time

    Customer Service RepresentativeLocation: Irvine, CAPay Rate: Up to $22/hr Overview:Join our dynamic team as a Customer Service Representative in Irvine, CA! We are seeking enthusiastic and dedicated individuals who excel in providing exceptional customer service. If you are a problem-solver with a passion for helping others, this is the perfect opportunity...

  • Customer Service Representative

    2 weeks ago

    Costa Mesa, United States Partners in Diversity Full time

    Start Date: December 9th Location: 100% on-site reporting to Costa Mesa, CA 92626 (Bilingual Preferred but not required) The Customer Service Representative I (CSR I) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, walk-in center customer service, inbound call customer service and inbound...