Customer Service Representative

3 months ago

Costa Mesa, United States ARC Document Solutions Full time
Description

ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. Find out more at www.e-arc.com.

Pay Rate $16- $26/hr.

Who we're looking for:

We are seeking a dynamic individual to join our team as a Customer Service Representative / Project Coordinator. This role primarily focuses on delivering exceptional customer service while also providing coordination support for various projects. If you are a proactive problem-solver with excellent communication skills, we want to hear from you

In this role you will:
  • Greet customers in a friendly and professional manner, both in-person and over the phone.
  • Process work orders received through various channels, including electronic, hard copy, and phone.
  • Provide accurate information to customers regarding our products, processes (software/hardware), and production turnaround times.
  • Identify opportunities to upsell add-on services or new merchandise to existing and previous customers.
  • Communicate unit prices, shipping dates, anticipated delays, and any other relevant information to customers.
  • Enter job details into our computer system and ensure accurate billing information.
  • Examine original hard copy documents for completeness and quality defects.
  • Collaborate with the Production Manager to address any issues or concerns with orders.
  • Consult with the Estimator regarding costs and communicate this information effectively to customers.
  • Coordinate the routing of supplies and materials to work areas to initiate production.
  • Monitor the progress of job orders throughout the production process and keep customers informed of their status.
  • Collaborate with various departments, including production, sales, shipping, and warehouse, to expedite or trace shipments as needed.
  • Participate in ongoing training sessions to enhance technical skills and knowledge.
  • Perform additional tasks or duties as assigned by management.
Requirements:
  • High school diploma or equivalent; additional education or training is a plus.
  • Proven experience in customer service or a related field.
  • Strong interpersonal and communication skills.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in computer systems and software applications.
  • Detail-oriented with excellent problem-solving abilities.
  • Ability to work independently as well as part of a team.
What We offer:
  • Excellent Company support and resources.
  • Excellent Company Reputation because we consistently receive 5-star customer reviews.
  • Comprehensive Employee benefits that include full health, dental, vision, and life insurance as well as a 401-K Plan with company matching.
  • A management team that supports you and wants to see you be successful.
  • Culture of caring for our employees.


If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words "Accommodation Request" in your subject line.

We are an Equal Employment Opportunity ("EEO") Employer.

It has been and will continue to be a fundamental policy of ARC Document Solutions and RIOT Creative Imaging not to discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws.

This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

To all recruitment agencies:

ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.

  • Customer Service Representative

    2 months ago

    Costa Mesa, United States The Auto Club Group Full time

    Customer Service Representative - Membership. Automobile Club of Southern California is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Membership Call Center. Training is 8 weeks long and 100% onsite. Upo Customer Service Representative, Customer Service, Membership, Representative, Training, Retail, Insurance

  • Customer Service Representative

    3 weeks ago

    Costa Mesa, United States AAA - The Automobile Club Full time

    Customer Service Representative - Insurance. Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. Training is approximately 17 weeks long and 100% onsite M-F from 9 Customer Service Representative, Customer Service, Insurance, Representative, Retail, Training

  • Customer Service Representative I

    7 days ago

    Costa Mesa, United States WSP Global, Inc. Full time

    The Customer Service Representative I (CSR I) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, walk-in center customer service, inbound call customer service and inbound mail response. Customer Service, Customer Service Representative, Representative, Retail, Information

  • Customer Services Representative

    3 weeks ago

    Costa Mesa, United States United Tax Defense Full time

    Job DescriptionJob DescriptionCustomer Service Representative  We are a nationwide tax resolution firm located in Costa Mesa, CA . We need qualified individuals who have already worked in customer service. Previous tax resolution experience is a Plus!The Customer service representative position is full time and requires a self motivated individual who can...

  • Customer Service Representative

    3 weeks ago

    Costa Mesa, United States Ultimate Staffing Full time

    Customer Service RepresentativeLocation: Irvine, CAPay Rate: Up to $22/hr Overview:Join our dynamic team as a Customer Service Representative in Irvine, CA! We are seeking enthusiastic and dedicated individuals who excel in providing exceptional customer service. If you are a problem-solver with a passion for helping others, this is the perfect opportunity...

  • Customer Service Representative

    3 weeks ago

    Costa Mesa, United States Ultimate Staffing Full time

    Customer Service RepresentativeLocation: Irvine, CAPay Rate: Up to $22/hr Overview:Join our dynamic team as a Customer Service Representative in Irvine, CA! We are seeking enthusiastic and dedicated individuals who excel in providing exceptional customer service. If you are a problem-solver with a passion for helping others, this is the perfect opportunity...

  • Customer Service Representative

    3 months ago

    Costa Mesa, United States Interdent Sa Full time

    ** Customer Service Representative** **Job Category****:** Operations **Requisition Number****:** DENTA04174 Showing 1 location **Job Details** **Description** At Gentle Dental, our **Customer Service Representatives** **Duties & Responsibilities:** - Follow opening and closing dental front office procedures. - Greet visitors, handle incoming calls on a...

  • Customer Service Representative

    2 months ago

    Costa Mesa, United States AAA Full time

    AAA - 3333 Fairview Rd [Customer Service Representative] As a Customer Service Representative at AAA, you'll: Work directly with customers through inbound phone calls which range from helping customers maintain their memberships to adding or upgrading memberships; Listen and understand customer issues, while offering meaningful solutions; Proactively offer...

  • Balboa - Customer Service Representative

    4 weeks ago

    Costa Mesa, United States Ameris Bank Full time

    Balboa Capital, a division of Ameris Bank, is a technology-driven business lender that uses innovative online tools and technology to change the way small businesses secure financing, and we are looking for talented, motivated individuals to join our Customer Service Representative, Customer Service, Representative, Retail, Insurance

  • Customer Service Representative-LS

    2 weeks ago

    Costa Mesa, United States Roth Staffing Companies Full time

    Calling all Customer Service Representatives! We have two openings in Costa Mesa This will be onsite, hours Monday to Friday 7am-4pm This is not a call center We are looking for customer service representatives who have great customer service skills! Need to have: Show empathy Have great energy Clear communication skills Be able to engage with the customer...

  • Alterations Customer Service Representative

    3 months ago

    Costa Mesa, United States David's Bridal Full time

    **Alterations Customer Service Representative** NOW HIRING Location CA - Costa Mesa Area Store Hourly Careers Category Retail - Alterations Share this role: **Alterations Customer service representative** **What if** At Davids Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding...

  • Customer Service Representative I

    1 month ago

    Costa Mesa, United States WSP in Canada Full time

    Job Description This Opportunity WSP is currently initiating a search for a Full-Time Customer Service Representative I . This position will be based out of Costa Mesa, CA. The Customer Service Representative I (CSR I) is responsible for handling customer inquiries into the Service Center. This may include phone and email response, walk-in center customer...

  • Customer Service Representative

    4 weeks ago

    Costa Mesa, United States UnitedHealth Group Full time

    Answer 50-70 incoming phone calls per day from members and identify the type of assistance needed. Will be taking calls to verify benefit coverage, prior authorization approval, checking on status of prior authorization and educating members on appea Customer Service Representative, Customer Service, Representative, Remote, Health, Retail, Healthcare,...

  • Customer Service Representative

    1 month ago

    Costa Mesa, United States American Automobile Association Full time

    Customer Service Representative - Insurance Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. Training is approximately 17 weeks long and 100% onsite M-F from 9:00am to 5:45pm, also training every other Saturday from 8:00am to 5:00pm then having a day off through the...

  • Customer Service Representative

    1 month ago

    Costa Mesa, United States American Automobile Association Full time

    Customer Service Representative - Membership Automobile Club of Southern California is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Membership Call Center. Training is 8 weeks long and 100% onsite. Upon completion of training, you will begin working from home. Applicants must live within 30 miles of Costa Mesa,...

  • Customer Service Representative

    3 months ago

    Costa Mesa, United States Financial Partners Credit Union Full time

    ** Customer Service Representative - Admin** This dynamic role is responsible for new business production, endorsements and building lasting relationships with our large member base. We offer multiple providers of auto, home and other lines of insurance and are looking for experienced licensed Property & Casualty Insurance Agents. **ESSENTIAL...

  • Customer Service representative

    3 months ago

    Costa Mesa, United States DataTicket, Inc Full time

    Job DescriptionJob DescriptionWork with Data Ticket, Inc. Customer Service!Role: Customer Call Center Representative -Job Type: Full Time: Day hours from Monday to Friday.Location: Irvine, CA 92614Start date: Immediate/Actively HiringCitation Processing Center is a team of individuals committed to enhancing the revenue of the customers it serves. We are...

  • Veterinary Customer Service Representative

    4 weeks ago

    Costa Mesa, United States Modern Animal Full time

    Modern Animal has a mission to better the lives of animals by building a place that's better for all of us who love them. We care deeply about the profession, and we are looking for a skilled Veterinary Customer Service Representative, known internally as Hosts, to join our team!Hosts? What's a host? At Modern Animal, hosts are often the first point of...

  • Inside Salesperson/Customer Service Representative

    4 weeks ago

    Costa Mesa, United States Hajoca Corporation Full time

    Inside Salesperson/Customer Service Representative Hajoca, 3170 Airway Ave, Costa Mesa, California, United States of America Req #6796 Monday, July 22, 2024 Hajoca Corporation is one of the country’s largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858,Hajoca is a company based...

  • Customer Service Representative

    4 weeks ago

    Costa Mesa, United States Optum Full time

    You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits,...