Office Assistant

4 weeks ago


Princeton, United States Lucas HVAC Full time
Job DescriptionJob Description

Lucas HVAC is an established local company seeking an Office Assistant to join our team. The position is currently located at our private office in Princeton, TX.

The office assistant position requires you to follow office guidelines, and perform tasks as directed by management. The ideal candidate will have excellent communication skills, strong computer skills, at least two years of customer service experience, a willingness to learn about the air conditioning industry, and be capable of working independently while also collaborating with others.

As an Office Assistant, you will:

  • Answer incoming calls
  • Perform outbound calls to schedule maintenance and other service follow up as needed
  • Schedule appointments and dispatch technicians to job sites
  • Respond to customer inquiries with precision & empathy via phone and email
  • Provide administrative support to the HVAC service team
  • Maintain accurate records and files
  • Order supplies and equipment as needed
  • Have a positive attitude when speaking to customers and coworkers
  • Perform other duties as assigned and accept direction on given tasks

Requirements:

  • Minimum High School diploma or equivalent
  • Minimum of one year of office experience
  • Experienced in both outbound and inbound calls
  • Must have at least 2 years of customer service experience
  • Background in HVAC or other in-home services is advantageous but not required
  • Computer competency and ability to learn our booking software
  • Ability to multitask and prioritize tasks
  • Attention to detail and accuracy / strong organizational skills
  • Strong customer service skills and the ability to remain calm and professional when speaking with customers
  • Excellent verbal and written communication skills, good judgment, and ability to manage stressful/busy situations
  • Must be able to reliably commute into the office each day, this is NOT a remote position

We offer an optional retirement plan after 30 days of employment, and PTO accrual after one year of continuous, full-time employment. Lucas HVAC follows recommended CDC guidelines regarding COVID-19. Must be willing to complete a drug test upon hire. No smoking permitted on company property.

Schedule: Monday thru Friday, 8am-5pm with a 1 hour lunch break from 12pm-1pm. Overtime may be offered some Saturdays during the summer.

Pay starts at $15/hour.

We look forward to hearing from you

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."

Company DescriptionWe are a small, but busy, family-owned Heating and Air Conditioning Company with over 20 years of service experience in the Lucas/Allen/Fairview area.Company DescriptionWe are a small, but busy, family-owned Heating and Air Conditioning Company with over 20 years of service experience in the Lucas/Allen/Fairview area.
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