Customer Service Supervisor

2 months ago


Brookfield, United States Manufacturing Company Full time
Job DescriptionJob Description

Job Summary

The Customer Service Supervisor ensures excellent service to our customers as well as the supervision of the customer service team. 

Primary responsibilities

  • Interact with customers daily and exceed their expectations
  • Investigate customer's problems and find solutions
  • Train and mentor customer service reps
  • Handle escalated calls that cannot be resolved by reps
  • Analyze and compile data and statistics
  • Hold customer service reps accountable for maintaining performance standards
  • Isolate and identify areas of improvement
  • Work with management on customer service initiatives
  • Assist with hiring and performance management
  • Scheduling

Job Requirements

  • 2-5 years customer service supervisory experience preferred
  • Accuracy and attention to detail
  • Ability to coordinate and effectively handle routine office transactions efficiently and effectively
  • Proficient with Microsoft Office
  • Ability to type at least 40 words per minute
  • Excellent communication skills, both written and verbal
  • Good organizational skills and the ability to work efficiently in a fast-paced, high volume environment
  • High energy, positive, flexible and approachable
  • Strong problem-solving skills


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