Customer Service Supervisor
2 months ago
Job Summary
The Customer Service Supervisor ensures excellent service to our customers as well as the supervision of the customer service team.
Primary responsibilities
- Interact with customers daily and exceed their expectations
- Investigate customer's problems and find solutions
- Train and mentor customer service reps
- Handle escalated calls that cannot be resolved by reps
- Analyze and compile data and statistics
- Hold customer service reps accountable for maintaining performance standards
- Isolate and identify areas of improvement
- Work with management on customer service initiatives
- Assist with hiring and performance management
- Scheduling
Job Requirements
- 2-5 years customer service supervisory experience preferred
- Accuracy and attention to detail
- Ability to coordinate and effectively handle routine office transactions efficiently and effectively
- Proficient with Microsoft Office
- Ability to type at least 40 words per minute
- Excellent communication skills, both written and verbal
- Good organizational skills and the ability to work efficiently in a fast-paced, high volume environment
- High energy, positive, flexible and approachable
- Strong problem-solving skills
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