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Customer Service Representative
2 months ago
Reports to: General Manager
Customer Service Representative
The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.
Essential Job Functions:
● Fluent in Microsoft Office and well-versed in computer usage
● Willing/able to learn new computer programs easily
● Very customer service-oriented
● Able to use down time effectively
● Greets all customers coming into the building
● Performs Check In/Check Out and reservation procedures in the POS system
● Accepts payment from customers
● Takes custody of pets and makes sure they are properly placed in the building
● Answers telephone inquiries
● Works closely with owner in charge to handle small office tasks
● Provides tours of the facility to potential customers when necessary
● Responsible for feeding and medicating of all dogs
● Provides personal playtimes for dogs when such a service is requested
● Takes dogs outside for elimination breaks
● Performs body checks on to search for pre-existing conditions and/or injuries
● Has the ability to perform the following tasks at the request of the General Manager/Owner
○ Sanitation of all boarding and daycare accommodations
○ Monitoring Daycare
○ Bathing
QUALIFICATIONS:
Job Requirements:
· Must complete K9 Resorts Certification Program for a Customer Service Representative
· Customer service-oriented
Education and Experience:
- High School diploma or equivalent
- Previous experience is preferred but not required
- Some weekend and holiday hours are required
- Computer skills including knowledge of Microsoft Windows.
- Proficient written and spoken communication skills.
- Must be able to communicate with all types of people, remain calm, mediate and problem solve
- Must be of moral and ethical character
- High level of emotional intelligence
- Salesmanship personality and comfort
- Ability to multitask
- Strong ability to adapt to change and support company directives
- A Can-Do - It is my job attitude
- Outgoing, positive, enthusiastic personality
- Must demonstrate a love for dogs
- Well-organized and efficient
Job Type: Part-time
Salary: $15.00 - $15.50 per hour
Expected hours: No less than 20 per week
Benefits:
- Flexible schedule
- On-the-job training
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