Customer Service Representative

1 week ago


Brookfield, Wisconsin, United States JoAnn Full time

Job Summary:

We are seeking a highly motivated and customer-focused Sales Floor Associate to join our team at JoAnn. As a Sales Floor Associate, you will be responsible for providing exceptional customer service and creating a welcoming environment for all customers.

Key Responsibilities:

  • Greet Customers and Assist with Needs: Greet customers warmly and assist them with their needs in a timely and efficient manner.
  • Process Transactions: Process transactions accurately and efficiently, ensuring a positive customer experience.
  • Stock Shelves and Maintain Sales Floor: Stock shelves and maintain a clean and organized sales floor, ensuring a safe and welcoming environment for customers.
  • Engage Customers: Engage customers in conversations about their projects and offer product suggestions to enhance their shopping experience.

Requirements:

  • Education: High School Diploma, GED, or equivalent.
  • Experience: No prior experience required, but customer service experience is a plus.
  • Skills: Excellent communication skills, ability to work in a fast-paced environment, and attention to detail.

Physical Requirements:

  • Ability to Stand for Extended Periods: Ability to stand for extended periods, with regular breaks as needed.
  • Lifting and Carrying: Must be able to lift and carry items up to 49 pounds, with assistance as needed.
  • Physical Demands: Comfortable with bending, reaching, and climbing, with regular breaks as needed.

About JoAnn:

JoAnn is a leading retailer of sewing, quilting, and crafting supplies. We are committed to providing exceptional customer service and creating a welcoming environment for all customers.



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