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Customer Service Ambassador
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Over The Moon. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Client Communication: Establish and maintain strong relationships with our clients through effective communication, active listening, and empathy.
- Issue Resolution: Proactively identify and resolve client issues in a timely and professional manner, ensuring a positive experience.
- Process Improvement: Collaborate with the team to identify areas for process improvement and implement changes to enhance client satisfaction and efficiency.
- Training and Development: Participate in ongoing training and development to stay up-to-date on company policies, procedures, and industry best practices.
- Team Collaboration: Work closely with the customer service team to achieve shared goals and objectives, providing support and assistance as needed.
- Customer Service Experience: Minimum 2 years of experience in a customer-facing role, with a proven track record of providing exceptional service.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate with clients and team members.
- Problem-Solving Skills: Strong problem-solving skills, with the ability to analyze issues and develop effective solutions.
- Technical Skills: Proficient in using technology to manage client interactions and resolve issues.
- Teamwork and Adaptability: Ability to work collaboratively as part of a team, with a flexible and adaptable approach to changing priorities and deadlines.
- Competitive Compensation: A competitive salary and benefits package, including health, dental, and vision insurance.
- Opportunities for Growth: Opportunities for professional growth and development, with a focus on career advancement and skill-building.
- Positive Work Environment: A positive and supportive work environment, with a focus on teamwork and collaboration.
