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Service Manager

1 month ago

Bloomington, United States D.H. Pace Company, Inc. Full time
Job DescriptionJob Description

DH Pace Company Inc. aspires to hire a Commercial Service Manager in Bloomington, Illinois. We sell, service, and install every type of door you can imagine Our managers are skilled at scheduling, dispatching, project management, and managing labor costs. If you have strong managerial and leadership skills, please apply

Job Responsibilities:

  • Manage day-to-day operations of the commercial service department
  • Plan, manage, and implement schedules to meet daily customer commitments and ensure that the plan is properly executed
  • Review workload and manpower to meet customer commitments in a cost effective manner
  • Ensure that projects are completed timely, below budget and to the satisfaction of the customer
  • Review monthly financial/operational reports and work with front-line managers to develop action plans to improve
  • Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
  • Will assist with hiring, training and developing new employees
  • Other duties as assigned by Manager

Requirements:

  • Bachelor’s degree, highly preferred and a minimum of three (3) years of experience managing personnel; an equivalent combination of education and experience can be considered
  • Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations
  • Review customer survey data, respond to customer concerns
  • Possess an ability for technical applications and mechanical systems
  • Must possess a Valid Driver’s License and good driving record

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years We have 50+ US offices in 24 states with 2022 company-wide sales $900+ million.

Our benefit offerings include:

  • Medical, dental, and vision options: Available on the 1st day of the month following your start date
  • Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year
  • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
  • Floating Holidays: Up to 2 floating holidays per year
  • Competitive compensation: Including annual performance evaluations
  • 401k retirement plan: Including an employer match
  • Company paid: Life insurance, short-term disability, & long-term disability
  • and more

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.