Patient Services Representative

4 weeks ago


Pasadena, United States HELP-Hire Healthcare Full time $21
Job DescriptionJob Description

Location/s: 625 S. Fair Oaks Ave #255ú Pasadena, Ca 91105
Shift Hours: 8:00a-5:00p
Schedule Days: M-F

Required Qualifications:
• High School Diploma
• Fully vaccinated and boosted for COVID
• Experience with medical insurance, referral processes, and benefit plans
• 1 year recent experience working in an outpatient clinic or medical office setting
• Ability to read, understand, and respond to detailed oral and written instructions
*scheduling experience as this position is more of an operator and scheduling appointments
*Insurance verification

Preferred Qualifications:
• 2+ years’ recent experience working as a Patient Service Representative
• Experience with CS-Link/Epic
• Understanding of medical terminology
*experience in high call volume (150-300 call) office/clinic

Job Duties:
• Primary point of contact for patient relations in person and by phone
• Greet patients and assist in resolving patient concerns and escalating as appropriate
• Check patients in/out and collect co-payments, give receipts, and reconcile payments
• Verify patient demographics and insurance information in CS-Link/Epic
• Schedule appointments and complete patient registration
• Process and track referrals and authorizations for various insurance types
• Handle patient/provider correspondence
• Explains polices, procedures, or services to patients
• Sanitize workspace using provided supplies and following department guidelines



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